IT Integration and Support Engineer

Job description, responsibilities and duties

As an IT Technical Operations Professional, you will be managing and supporting an enterprise IT application in the manufacturing area, used by Healthcare Business Units globally in Europe, India, the U.S. and China. Your tasks and responsibilities will include but are not limited to the following.

IT Support and Technical Expertise
• Ensure a SaaS (Software as a service) and IaaS (Infrastructure as a Service) based enterprise IT-Platform availability 24/7 as well as the application performance

• working hours: 8/5 (Mo.-Fr.)
• on-call: during nights and weekends in team rotation

• Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
• Provide 3rd level support within the Problem Management process (e.g. root cause analysis)
• Coordinate and discuss special technical requests with internal and external IT service providers
• Take care on the Access Management process
• Contribute to the Knowledge, Release and Configuration Management processes
• Perform Escalation Management on a technical level
• Ensure IT application availability as well as performance
• Define and ensure backup and restore plus disaster recovery scenarios
• Configure and install enterprise IT applications
• Coordinate special technical requests with IT service providers
• Contribute to implementation of IT application architecture (technology, interfaces, landscape)
• implement data integration and mapping concepts
• prepare data extracts and apply data transformations
• support migration concept from legacy applications
• analyse database extracts and (OS) logfiles to further improve system stability and performance

Quality/Compliance Management
• Contribute to accurate and up-to-date quality and end-user documentation
• Assist during internal and external audits

Required Knowledge/Skills, Education, and Experience
• 2-5 years of experiences in operational IT Support especially in Incident and Problem Management
• Hands on experience with web-based and cloud applications
• Required IT know-how:

• Microsoft .NET
• Windows Server
• Microsoft SQL Server
• Internet Information Services
• Common network architecture (DNS, Active Directory integration)
• Cybersecurity aspects

• Superior verbal and written communication skills with an emphasis on multicultural sensitivity
• Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
• Strong teamwork skills
• Structured, proactive, and self-directed work style
• Fluent in English

Preferred Knowledge/Skills, Education, and Experience
• German language skills would be a plus and highly appreciated
• Experience in Healthcare industry business processes
• Experience in the manufacturing area
• Availability for international business travel including USA, Germany, India and China

Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

We offer

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial ---Intelligence, Healthcare IT services, …)