IT Service Manager for Idea Management

Place of work
Bratislava, Slovakia (Job with occasional home office)
Contract type
2 000 EUR/monthFrom 2000

Job description, responsibilities and duties

IT Service Manager (m/f/d)

As IT Service Manager for our applications, you will be part of the global Siemens Healthineers IT team and will work closely with colleagues responsible for related topics.

Task and Responsibilities
  • You are the End2end responsible for one or more global services
  • You are the contact person for the owner organization on all technical as well as service-related questions
  • You manage the product backlog and coordinate the technical implementation of IT service adjustments resulting from internal business requirements
  • You are responsible for the Change, Problem and Incident Management Process
  • You are responsible in creating and tracking of a roadmap as well as release management
  • You run the test management for the respective service
  • You plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests
  • You manage the different vendors involved in the provisioning of the Service
  • You will ensure IT System compliance (e.g., regarding quality, information security and data privacy regulation)
  • You will ensure the integration of IT solutions in the company’s ecosystem

Education, Experience and Knowledge/Skills


  • Preferably you hold a university degree in information technology, computer science or in a related field

Preferred technical Skills:

  • You are experienced with various information technology areas (e.g., Software as a Service, Public Clouds, etc.).
  • You are also experienced in one or more of the following areas – IT Service Management, Internet technologies, Project management, Agile frameworks, etc.
  • You are knowledgeable IT system architecture and SW development
  • You are experienced in Requirement Engineering 
  • ITIL certification is a plus

Non-Technical Skills:

  • With your analytical and structured approach, you manage the product backlog with global requirements and their interdependencies
  • You have high customer orientation and analytical skills which both helps you to identify, discuss, and clarify product requirements together with the global stakeholders
  • You are a team player and your ability to discuss relevant business topics in English are the basis for efficient and appropriate communication with colleagues and partners around the globe
  • German language is required

  • What do we offer:

    • Adjustable standing desk as a standard
    • MSDN license for each developer with prepaid access to AZURE
    • Free access to PLURALSIGHT – the WBT platform
    • Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
    • Participation on world famous IT conferences like Microsoft IGNITE for best employees
    • Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
    • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
    • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
    • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
    • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

    Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*

    *We are required by law to disclose basic wage component 2000EUR for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

    Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)
Send CV
ID: 4357936  Dátum zverejnenia: 15.7.2022  Základná zložka mzdy (brutto): 2 000 EUR/month