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IT Service Management Professional
Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.
Job description, responsibilities and duties
The internal Cority Service Support will be part of the Healthineers team to operate and administrate a global EHS-Data Management Tool. Cority is an EHS-Management and Reporting Tool developed by Cority (former Medgate). The software is provided as SaaS solution to Healthineers and integrated in SHS IT infrastructure.
The majority of the platform Users are based in EU and USA. The users shall receive support in English only. To run a smooth service of this platform, the profile of the Service Manager should fit the below profile:
Task and Responsibilities
- Setup and maintain Cority configuration in different modules,
- Access Management of Cority,
- Support and perform System Tests on Cority,
- maintain and update configuration objects,
- define and run reporting to validate configuration consistency,
- monitoring and communication of scheduled events (maintenance, updates, major incidents etc.),
- Interface and logs monitoring and reaction on issues,
- regularly alignment with SHS Service Manager on service topics and
- reporting of to be defined HelpDesk operation KPIs.
Education:
University degree in engineering / computer science or similar
Experience:
3 to 5 years computer science experience in tools of mentioned business areas. Must be able to demonstrate sound functional understanding of the business processes served by the mentioned business areas. Preferably, experience in managing applications in the role of a service owner.
Technical Skills:
- Must be proficient with concepts of Service Management
- SmartSolve experience is not mandatory but recommended
- Fundamental knowledge of working with Incident Management System (Siemens Healthineers is using ServiceNow)
- Knowledge of IT service processes (e.g. Incident Management, Problem Management, Knowledge Management, Change Management)
- Must be able to communicate (in English) and work effectively in a multi-cultural environment. Must possess the ability to collaborate remotely with the functional teams in Germany and the USA.
- Must be a self-starter, capable of working with very little supervision (mindset of “How can I support best?”)
- Must be capable of taking initiative, with a firm understanding of the final goal to be achieved
- Must be an excellent team player
Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*
Required education, skills and personality requirements
Required educationUniversity education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
We offer
• Adjustable standing desk as a standard• MSDN license for each developer with prepaid access to AZURE
• Free access to PLURALSIGHT – the WBT platform
• Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
