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Polarion Application Support Engineer

Place of work
Contract type
2 000 EUR/monthFrom 2000€ + VAR*
*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Job description, responsibilities and duties

As the Polarion Application Support Engineer, you will support, configure and maintain Polarion (front and back end) as the central Requirements Engineering tool utilized within the SHS R&D organizations.

• Responsibility for day to day service operations within the area of requirement engineering tools, deliver components of standard IT services
• Provisioning of 2nd Level support for ALM RE applications like Polarion and Caliber as well as for interfaces to other Enterprise Applications like Azure DevOps, TeamCenter, Quality Center.
• Responsible for design & architecture of the Application, its installation, configuration, maintenance, version upgrades, and deploy fixes / patches in a regulated manner.
• Conduct complex technical evaluation and suggest proposed physical architectures along with detailed design.
• Driving technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation along with vendor for Level 3 support, as applicable (being in touch with the customer and managing their expectations all along the way).
• Responsible for resolving all trouble-shooting issues, such as Clinet / server, Application / Database, Network, Storage, installation issues, and all-around Application usability, availability, performance, and scalability topics.
• Responsibility for access management as defined in OLA/SLA with business stakeholders
• Ensure day to day IT system availability, as well as application performance, and scalability.
• Support implementation of change requests
• Define, schedule, and communicate IT service changes/downtimes in alignment with the stakeholders
• User training, development of how-to’s, and continuous service process improvements.
• Support data migration from legacy Requirements engineering applications like Caliber, ReqPro to Polarion
• General administration (configuration, workflows, reports, templates, access, permissions, etc.)
• Updating template/project configurations, workflows, and work item meta data.
• Ensures compliance to Quality, Information Security and Data Privacy regulations

Required Knowledge/Skills, Education, and Experience
• BS/MS in Information Technology, Business Informatics, Computer Science or related fields
• Service operation experience
• Knowledge of IT concepts, MS Windows based environments, architectures, and technical standards
• Experience with tiered-application architectures and client-server applications
• Experience with cloud/web/database components like Azure Services, Managed Databases, cloud native technologies (PaaS, SaaS, etc)
• Good oral and written communication skills
• Passionate about Customer Satisfaction and Continuous Improvements
• Experience using Polarion within a regulated industry (medical device, aerospace, financial, automotive, etc)
• Ability to act independently
• Self-starter who drives pro-actively activities which are in own area of responsibility
• Willingness to work in shift models covering different time zones
• Being available on-call for emergency situations

Preferred Knowledge/Skills, Education, and Experience
• Good experience with RE tools like Polarion and Caliber
• Experience in setting up and configuring brand new configurations of Polarion. Including configuration of work items, attributes, links and workflows
• Experience in general programming/scripting (Python, Shell, JavaScript, HTML, CSS, velocity)
• Basic knowledge of Quality-, IT security- and ITSM-requirements
• Basic knowledge of ITIL processes
• Basic knowledge on software development methodologies
• Basic knowledge on data base architecture

Required education, skills and personality requirements

Required education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

We offer

• Adjustable standing desk as a standard
• MSDN license for each developer with prepaid access to AZURE
• Free access to PLURALSIGHT – the WBT platform
• Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
Send CV
ID: 4057510  Dátum zverejnenia: 28.7.2021  Základná zložka mzdy (brutto): 2 000 EUR/month