Building Technology Support Engineer (Ref. No.: 196512)
Place of work
Bratislava IV, Bratislava
1 400 EUR/month From 1 400 € brutto /month + variable bonus
Siemens stelesňuje špičkové riešenia najmä v oblastiach automatizácie a riadenia,dopravy, energetiky, informačných a komunikačných technológií.
Job description, responsibilities and dutiesWe are looking for a 24/7 Support Engineer who will help us to set up new digitalization engineering center in Bratislava for our European customers. Our cloud-based management platform Navigator helps maximize building performance.
Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries.
Our cloud-based management platform Navigator helps maximizing building performance.
Our goal is to deliver and support highly responsive, scalable and secure solutions using state-of-the-art technologies. Main area is within Siemens Energy Management, HVAC (Heating, Ventilation and Air Condition) or Fire Safety and Security solutions for large smart buildings.
Take a look to know more about Navigator: https://www.youtube.com/watch?v=U8iNgfrM1iA&feature=youtu.be
Task and competences:
Delivers services using remote connection to systems or by telephone
Provides operational assistance to customers using Siemens BT products
Diagnoses, clarifies and solves customers problems
Clarifies events, provides information required to order spare parts for an on-site visit of a Field Service Engineer
Guides Field Service Engineers to solve problems
Supports sales by identifying potential additional business
Provides Best Practice for the use of applications
Good knowledge of global customer accounts and their specific needs
Team of Support Engineers will cover 24/7 support service schedule. Until needed number of Support Engineers is onboard, team member will work the normal schedule – daytime, Monday-Friday.
Technical university education or relevant experience
Strong analytical capability to solve technical problems self reliantly
Active listening, understanding, clarifying and interpreting while interacting with others, using appropriate communication methods
Remote Incident Management approach and process
Remote guiding and supporting with specific tools & process
Technical overview in IT systems
Nice to have skills:
Basic building technology domain knowledge (e.g. HVAC, FSS)
Required education, skills and personality requirementsRequired education
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
English - Upper intermediate (B2)
We offer• Training and development program (product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Extra days-off (bridge days, sick days)
• Socializing programs (teambuildings)
• Referral employee program (bonus for new hire)