siemens.com
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Ponuka práce koncernu Siemens na Slovensku

IT Application Support Manager

  • Place of work: Bratislava
  • Start date: by agreement
  • Contract type: full-time

About us

Siemens Healthcare s.r.o.
Siemens Healthcare je poskytovateľom medicínskych riešení so špičkovými kompetenciami a s inovačnou silou v oblasti diagnostických a terapeutických technológií, vrátane informačných technológií a systémovej integrácie.Vďaka akvizíciám v segmente laboratórnej diagnostiky sme sa stali prvou skutočne diagnostickou spoločnosťou na svete, ktorá ponúka zobrazovacie technológie a laboratórnu diagnostiku, terapiu, zdravotnícke IT riešenia doplnené poradenstvom a servisnou podporou. Siemens Healthcare dodáva komplexnú škálu riešení – od prevencie a včasného odhalenia choroby až po jej diagnostiku, liečbu a starostlivosť o pacienta.

Job description, responsibilities and duties

What we are looking for

As an IT Application Support Manager you will play a supporting role in the management of applications and will be providing necessary support activities to a number of Application Managers in areas such as logistics, document management, supplier management and others, used by Siemens Healthcare Business Units worldwide. Your tasks and responsibilities will include but not be limited to the following.

Tasks and Responsibilities:
• IT Service Management
- Monitor the Incident Management lifecycle of the IT applications according to SLAs (if the situation/application manager calls for it)
- Monitor the change management lifecycle and escalate lingering issues to external partners (if the situation/application manager calls for it)
- Act as the first point of contact for the IT Application Manager, the external partner(s) and the involved Subject Matter Experts when it comes to Incident/Change request creation in various tools
- Provide regular updates to IT Application Managers on various topics if requested

• Quality/Compliance Document Management
- Support the IT Application Manager with testing activities, as well as creation and maintenance of the necessary documentation
- Maintain up to date documentation according to latest templates and directives
- Provide analysis documentation to external partner(s) if requested

Required education, skills and personality requirements

We expect

Required education
University education (Bachelor's degree)

Educational Specialization
Information Technology, Computer Science or related fields - Bachelor or advanced degree preferred

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)
Number of years of experience
2

Personality requirements and skills
Required Knowledge/Skills, Education, and Experience
- Bachelor’s degree or relevant experience in IT administration support role
- Passion for document management and IT service management
- Strong focus on quality
- Excellent verbal and written communication skills with an emphasis on multicultural sensitivity
- Strong teamwork skills
- Structured, proactive, and self-directed work style
- Fluent in English

Nice to have
- Knowledge of ITSM methodology
- Experience with IT business processes and administrative support
- Experience with creation of IT quality documentation
- Fluent in German
- Basic technical understanding of Web Application Architecture, Network infrastructure and SQL Server database

We offer

• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Extra days-off (bridge days, sick days)
• Socializing programs (teambuildings)
• Referral employee program (bonus for new hire)

Contact

To apply on-line use Job Application Form.

Siemens Healthcare s.r.o.
Lamačská cesta 3/A
841 04 Bratislava
http://www.siemens.sk


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ID: 3070374   Dátum zverejnenia: 16.2.2018