900 - 1 000 EUR

Customer Care Specialist - Hungarian language

Information about the position

Place of work

Petržalka

Job description, responsibilities and duties

We are a nonstop contact center for providing support for both domestic and foreign clients in Slovak and Hungarian languages. We DO NOT engage in selling, offering services, or conducting telephone surveys.

For our team we are looking for a colleague who likes to communicate (phone / email), can appreciate the benefits offered by shift work (including extra pay for work at night or on weekends) and will work with other colleagues to support our customers according to our processes and procedures in the highest quality.
• Communication with credit card holders and providing services such as: card blocking / activation, balance information, and more.
• Support of merchants by providing solutions to their requests and solving potential problems associated with using payment terminals.
• Cooperation with bank staff to provide support for the management of payment cards, time schedules and ATMs.

24/7 operation of the Contact Center is realized through two 12-hour working shifts (daily change 07:00 - 19:00 and night shift 19:00 - 7:00), where colleagues take turns in the regime - day shift - night shift - two days off

Basic wage component (gross) and other rewards

900- 1000€ - Our offer depends on the seniority and expertise of the candidate.

Employee perks, benefits

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Information about the selection process

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

Hungarian - Advanced (C1) and English - Intermediate (B1) and Slovak - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

- Analytical Skills
- Organization Skills
- Good Communication Skills
- Pro Client Oriented
- Focus on customer satisfaction
- Problem analysis and problem-solving
- Focus on customer satisfaction
- Ability to understand the functional and technical context
- Good Communication
- Basic computer knowledge/technological skills
- Previous experience in Customer Service (Call centrum/Command Centre /Fraud monitoring) at least 1 year is preferred but not required.
- Basic knowledge of Issuing and Acquiring processing is welcome.

Advertiser

Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

200-249 employees

Company address

SIA Slovakia, s.r.o.
Digital Park II, Einsteinova 25
851 01 Bratislava
https://www.sia.eu/

Contact

Contact person: Denisa Kopanicakova
E-mail: send CV
ID: 3497310   Dátum zverejnenia: 6.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   900- 1000€ - Our offer depends on the seniority and expertise of the candidate.