Senior Client Support Specialist

Information about the position

Place of work


Job description, responsibilities and duties

The person we are looking for will work in Bratislava within an innovative, international environment, as part of a motivated team.

If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a European organization.

- Maintain the day by day relationship with Clients and other stakeholders
- Collect the needs of the Clients in terms of new opportunities and Clients’ requirements, proposing the solutions in agreement with the Product Managers, the Account Manager and the technical departments
- Give consultancy and expertise to the client in order to find common ideas and future possibilities for cooperation
- Defines in agreement with the Clients the required technical meetings (Incident status meetings, RFC status meetings, SLA, UAT meetings…)
- Trace the full lifecycle of incidents, changes/services and information requests via the appropriate tool
- Performs Project Management activities for the complex Request for Changes
- Organizes and leads the Service meeting with the clients in order to monitor the ongoing services
- Is the focal point internally in SIA and towards the clients in case of relevant incidents
- Performs and supports the analysis in the case of claims and compensations raised by clients
- Keeps in touch with Suppliers for those Requests for Change in which they are involved
- Supports audit process (both internal and on Client request)
- And other additional activities

Wage (gross)

1 800 EUR/monthStarting from 1800.-€ - Our final offer will depend on the seniority and expertise of the candidate

Employee perks, benefits

• Contribution to pension plan
• Health care - Private medical center
• Life and Accident Insurance
• 25 full paid sick leave days per year ( 5 sick days)
• Meal vouchers – fully covered by the company
• Multisport card
• Long term career development
• Hard & Soft skills trainings
and others . .

Information about the selection process

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft Word - advanced
Microsoft PowerPoint - advanced

Personality requirements and skills

Business Requirements:
- Fluent English (German language is an advantage)
- Fluent Slovak
- Business Card processing knowledge is a must
- Experience in consultancy is an advantage
- Advanced knowledge of – Microsoft Word, Excel, PowerPoint, Visio, Outlook and Project
- Advanced knowledge of and affinity with Incident and Change management (ITIL) process – advantage

Personal requirements:
- Customer orientation
- Outstanding communication skills
- Proactive approach
- Ability to work under stress and take decisions independently
- Able to manage escalations


Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

200-249 employees

Company address

SIA Central Europe, a.s.
Digital Park II, Einsteinova 25
851 01 Bratislava
ID: 3766456  Dátum zverejnenia: 2.10.2020  Základná zložka mzdy (brutto): 1 800 EUR/month