Command Centre Specialist

Information about the position

Place of work


Job description, responsibilities and duties

• Monitors and controls multi-technology computing application platforms and system infrastructure equipment
• Applying first level analysis on application level using industry accepted technique to identify and correct the issues. Provides specialized assistance to second level
• Ensures a stable operating environment and attains maximum utilization of system facilities
• Escalation of complex issues, active communication with application owners, development teams and management
• Control of notifications / control of automated processing. Run manual processing
• Communication with clients (banks), schemes (VISA/MC...) and providers (network an other...)
• Support Incident management process
• Performs additional job duties as required
• Performs training and skill transfer activities

Wage (gross)

1 400 EUR/monthStarting from 1400.-€ - final offer will depend on the seniority and expertise of a candidate

Employee perks, benefits

• Money and bonuses
Meal vouchers – fully covered by employer
Jubilee benefits
Diners club - private credit card without fees
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Long term career development
Hard & Soft skills trainings

Information about the selection process

We thank all applicants for their interest in working for SIA Slovakia . We are very glad to receive CVs of all candidates that can possibly become our future colleagues. After receiving your application, we will carefully evaluate it. Please note that due to time limitations we will contact only prospective candidates that meet our expectation best.

Thank you very much for your interest.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

UNIX/Linux - basic

Number of years of experience


Personality requirements and skills

• 1 year of experience in similar position (operations,monitoring, incident management)
• Detail oriented with strong analytical skills
• Abillity to focus on recurring tasks with an emphasis on speed and accuracy
• Ability to prioritize autonomously and ask for advice or help when necessary
• Ability to represent SIA and be the voice of the company while handling vendors or clients in professional manner
• Able to learn quickly
• Good customer service skills
• Able to work on 12 hours shifts ( 2x day shift / 2x night shifts + 4 days free)

Computer skills:
• Good overall computer literate
Knowledge of the standard ITIL process framework - required
• Base24 basic experience – advantage
• Prognosis user experience – advantage
Zabbix user experience – advantage
• UNIX/Linux basic - advantage


Brief description of the company

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. SIA Group provides its services in over 50 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary and South Africa. The company also has branches in Belgium and the Netherlands, and representation offices in the UK and Poland.

Number of employees

200-249 employees

Company address

SIA Central Europe, a.s.
Digital Park II, Einsteinova 25
851 01 Bratislava


Contact person: Denisa Kopanicakova
E-mail: send CV
ID: 3663041  Dátum zverejnenia: 17.2.2020  Základná zložka mzdy (brutto): 1 400 EUR/month