935 - 1 100 EUR

Support Specialist StayNTouch

Shiji Slovakia s.r.o.

Place of work
Žilina
Contract type
full-time
Start date
ASAP
Total wage (gross)
935 - 1 100 EUR

Information about the position

Job description, responsibilities and duties

To support our fast-growing team, we’re looking for a skilled Support Specialist (m/f) to provide first class technical support to StayNTouch customers by troubleshooting, analyzing, replicating and diagnosing issues in line with the Shiji service levels and best practice, with a focus on quality working and customer satisfaction.
StayNTouch is a “Software as a Service” mobile hotel property management system (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests.


WHAT YOU’LL DO
• Provide first level support to our StayNTouch customers with a focus on quality and customer satisfaction and within the defined parameters of StayNTouch support services
• Understand our customer needs, expectations and assist them using our applications
• Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution
• Escalate Tickets which need further investigation by 2nd and 3rd Level Support
• Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
• Attend regular product/technology training to remain up to date with developments of the StayNTouch solution
• On call and weekend rotation

Employee perks, benefits

- a stable job in a reputable company
- work in professional team in international company
- many opportunities to grow and develop yourself
- home office
- team building
- every week fruit days
- free coffee and tea
More about benefits on personal interview

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Spanish - Advanced (C1)

Personality requirements and skills

• Experienced in supporting customers over the phone
• Being familiar with any development tools (jira) and support/troubleshooting software
• Good computer skills (setting up, upgrading, trouble shooting, installation and configuration) as well as experience in using IT systems to include OS installation and configuration
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Experience in a customer facing role working to defined levels of service delivery
• Experience in the hospitality industry
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency
• Fluent in English with additional language French, Spanish or German
• People oriented, empathetic, and results driven

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Brief description of the company

Founded in 1998, the aim of Shiji is to become a "big data" application service platform operator. Shiji has become one of the leading manufacturers of hotel information systems, with a variety of recent investments into the European market. Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Shiji has also introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries with about 3,000 employees.
Shiji is a global network of technology platforms and solutions for the hotel, retail, food service, and entertainment industries. Our goal is to connect the global businesses of hospitality, through one network of best of breed technology solutions.

Company address

Shiji Slovakia s.r.o.
Mariánske námestie 191
01001 Žilina

Contact

ID: 3781229   Dátum zverejnenia: 7.10.2019