1 021,74 - 1 175 EUR

Account Manager Level 1

Shiji Slovakia s.r.o.

Place of work
Contract type
Start date
by agreement
Total wage (gross)
1 021,74 - 1 175 EUR

Information about the position

Job description, responsibilities and duties

- Identify and suggest possible product enhancements based on usability and feedback received from customers
- Overall ownership of issues raised by customers relating to system performance or usability
- Meet client retention goals
- Interact with all departments necessary within the organization to resolve customer care issues
- Facilitate educational sessions for hoteliers on key product functionalities
- Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices
- Responding to client support emails
- Forge strong relationships with our customers and industry partners
- Drive agreed outcomes for our customer
- Maintain agreed internal service levels
- Maximize revenue potential with all customers
- Identify and report product and service enhancement requests
- Deal with customers on all aspects of daily operations
- Update all internal systems to properly track issues and customer contacts
- Track changes on issues
- Input and update information on customer conversations and issues
- Complete and achieve all other assigned goals in relation to the position

Basic wage component (gross) and other rewards


Employee perks, benefits

- a stable job in a reputable company
- work in professional team in international company
- home office
- team building
- every week fruit days
- free coffee and tea
More about the benefits offer at a personal interview

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and Spanish - Advanced (C1)

Personality requirements and skills

- Excellent listening skills
- High level of organizational skills with the ability to work well under pressure and manage client expectations
Innovative problem solving methods to help our customers grow their business
- Ability to identify great business opportunities and drive change
- Proactivity
- The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them
- Fluent in English and Spanish
- Be a self-motivated employee who can work alone and in a team


Brief description of the company

Founded in 1998, the aim of Shiji is to become a "big data" application service platform operator. Shiji has become one of the leading manufacturers of hotel information systems, with a variety of recent investments into the European market. Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Shiji has also introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries with about 3,000 employees.
Shiji is a global network of technology platforms and solutions for the hotel, retail, food service, and entertainment industries. Our goal is to connect the global businesses of hospitality, through one network of best of breed technology solutions.

Company address

Shiji Slovakia s.r.o.
Mariánske námestie 191
01001 Žilina


ID: 3540828   Dátum zverejnenia: 7.11.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1175€