Lead Architect - Contact Center Solutions

SEITEQ s.r.o.

Place of work
Remote work
Contract type
full-time
Wage (gross)
3 500 EUR/month

Information about the position

Job description, responsibilities and duties

The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology.

About the project

This role offers a dynamic and challenging opportunity to contribute significantly to the company’s customer engagement strategy through innovative architectural solutions in the Contact Center and Call Center domain.

As a Senior Architect in our team, you will be pivotal in designing and optimizing IT architectures, with a specialized focus on Contact Center and Call Center Technologies. Your role involves a deep analysis of professional and technical requirements for software, platforms, and/or infrastructure dedicated to enhancing customer engagement and support. You will be responsible for creating innovative IT solutions that enable quick, agile, and innovative implementation of Contact Center services, including but not limited to voice, chat, AI-driven support systems, and omnichannel communication platforms.

WHAT WILL YOU DO?

Design and optimize IT architectures specifically for Contact Center and Call Center Technologies.
Analyze requirements to develop effective and innovative solutions for customer engagement and support.
Ensure seamless integration of components, systems, and functions to the customer interaction point.
Implement architectural concepts in product development and services tailored to Contact Center needs.
Manage architecture and design activities in large strategic and international projects, offering comprehensive advice to top management.
Lead and collaborate in cross-functional teams using agile methodologies.

Employee perks, benefits

Financial benefits
Benefits with focus on learning and development
Benefits with focus on health and sport
Benefits with focus on family and work – life balance
Other benefits
+ sign on Bonus 5000 Eur

Company on whose behalf the position is being filled

Telecommunications

A multinational company in the field of TELCO. The position is filled for our customer

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

Proven architecture expertise in designing and implementing Contact Center and Call Center solutions.
Certification or extensive experience in Contact Center technology platforms (e.g., Sprinklr, Genesys, etc).
Experience in implementing AI and machine learning solutions in a Contact Center context.
Experience in managing strategic projects with a focus on customer support technologies.
Up-to-date with the latest technologies and methodologies in Contact Center environments.
Substantial professional experience with end-to-end technological responsibility in Contact Center systems.
Intercultural experience to customer support technologies.
Proficient in English, both spoken and written, with excellent communication skills.

Advertiser

Brief description of the company

Consulting & Integration
Outsourcing
Software development

The company is a holder of a licence to offer recruitment services.

Number of employees

25-49 employees
ID: 4714926  Dátum zverejnenia: 29.11.2023  Základná zložka mzdy (brutto): 3 500 EUR/month