Helpdesk specialist IT

SEITEQ s.r.o.

Place of work
Contract type
Start date
By Agreement
Basic wage component (gross) and other rewards
From 1400€/month + based on experience

Information about the position

Job description, responsibilities and duties

We are looking for our client a new colleague to their IT team in Bratislava, Slovakia who will take care of helpdesk responsibilities.

- Handle internal IT incidents and requests received via email, phone, or service desk application
- Monitoring IT environment and services using sophisticated monitoring tools, root-cause analysis
- Ensuring that disruption from incidents and major incidents is minimized and solutions are implemented on time
- On call support for business disrupting incidents
- To provide technical support including; installation, configuration, upgrades, maintenance, cabling and connectivity, as well as implementing network, hardware and peripherals in an effective and timely manner
- To implement and maintain new software, hardware and communication solutions
- To monitor the IT infrastructure in order to optimize performance
- To provide all aspects of technical support and assistance to internal clients/end-users
- To ensure effective security regarding the network system including the setting up of new users, establishing configurations, activating virus detection software and related security functions
- To track incoming service requests and keep all users informed on the progress of their request
- To liaise with software/hardware suppliers, procure, configure and implement the required infrastructure

Employee perks, benefits

- Fast growing company with various opportunities for personal development and professional career
- A pleasant international team and the opportunity to use English on daily bases
- Working with the newest technologies
- Flexible working time
- Smoothies and fruit
- 4 sick days / year
- Sporting opportunities

Information about the selection process

If you are interested in this position please send us your resume both in Slovak and English language.
We will contact only those candidates who are matching the requirements of this position.

Company on whose behalf the position is being filled

Banking, finance

IT division within an international bank, based in the center of Bratislava.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Information Technologies

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- 3+ years' experience in service desk/helpdesk environment
- Basic server administration knowledge, AD, Office365, security
- Experience with issue tracking/service desks tools (JIRA or similar)
- Fluent English both written and spoken
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are technical, manager but also business users)
- Excellent problem solving skills
- Quick learner willing to improve his/her skills continuously
- Well organized person able to handle various tasks as the same time


Brief description of the company

Consulting & Integration
Software development

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

SEITEQ s.r.o.
Aruba Business Center, Galvaniho 7/D
821 04 Bratislava
ID: 3309191   Dátum zverejnenia: 4.6.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   From 1400€/month + based on experience