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Customer Support Analyst with French and English
Schneider Electric Systems Slovakia s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
From 1 350 EUR/month+ annual bonus. This is the minimum salary offered for the advertised position. Final salary depends on qualifications and experience of the candidate.
From 1 350 EUR/month+ annual bonus. This is the minimum salary offered for the advertised position. Final salary depends on qualifications and experience of the candidate.
Information about the position
Job description, responsibilities and duties
The purpose of the role is to support customer inquiries regarding product issues using a telephone "hotline" function. Acts as the first line contact for internal and external customers in responding to and acknowledging technical and non-technical issues. Identifies the customer requirement, entitlement level and severity then documents the case in the CRM application. Handles or directs inquiries to the appropriate personnel.
- Receive all phone calls and emails, and acknowledge within defined SLAs
- Verify and update contact information
- Entitlement management and enforcement
- Create case for each incoming inquiry
- Resolve simple script driven cases
- Forward/Handle material/service/training requests to relevant regional teams
- Forward technical cases to the relevant Local / Regional Level 2 team
- Pro-actively and on-demand schedule services based on entitlements
- Use for other administrative / ad-hoc activities: Customer Surveys/Office Administration/Reception/Order entry
- Perform other job related duties as assigned
- Receive all phone calls and emails, and acknowledge within defined SLAs
- Verify and update contact information
- Entitlement management and enforcement
- Create case for each incoming inquiry
- Resolve simple script driven cases
- Forward/Handle material/service/training requests to relevant regional teams
- Forward technical cases to the relevant Local / Regional Level 2 team
- Pro-actively and on-demand schedule services based on entitlements
- Use for other administrative / ad-hoc activities: Customer Surveys/Office Administration/Reception/Order entry
- Perform other job related duties as assigned
Employee perks, benefits
Very good cafeteria program for all employees, shareholder program for employees, flexible working hours, possibility of home office, daily use of English, language courses, contribution to supplementary pension saving (DDS, 5% of base salary), extra family leave, life insurance, working in a great multinational team of top global company.
Information about the selection process
We really appreciate your job application, please send it in English language.
Please mind we will contact candidates meeting our job requirements only.
Thank you for your understanding.
Please mind we will contact candidates meeting our job requirements only.
Thank you for your understanding.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2)
Experience in the position/sector
Customer care
Number of years of experience
2
Personality requirements and skills
- University education (Bachelor's degree/Master's degree)
- Minimum 2 to 4 years of confirmed related experience
- Very good organizational skills
- Strong business communication skills
- Conflict management/resolution skills
- MS Office (Access, Excel, Outlook, Word) – advanced
- Previous experience with handling inbound telephone calls and emails in a technical call center or help desk environment
- Very good English and French language skills (both spoken and written)
- Experience with call (incident) tracking software such as Siebel, Clarify, SAP, Remedy or equivalent
- Other languages are an advantage
- Minimum 2 to 4 years of confirmed related experience
- Very good organizational skills
- Strong business communication skills
- Conflict management/resolution skills
- MS Office (Access, Excel, Outlook, Word) – advanced
- Previous experience with handling inbound telephone calls and emails in a technical call center or help desk environment
- Very good English and French language skills (both spoken and written)
- Experience with call (incident) tracking software such as Siebel, Clarify, SAP, Remedy or equivalent
- Other languages are an advantage
Advertiser
Brief description of the company
Schneider Electric is the global specialist in energy management and automation with a unique local presence through our 140.000+ employees in more than 100 countries worldwide. We are a technology company and create connected technologies that reshape industries, transform cities, and enrich lives.
Schneider Electric Process Automation is a division that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations and manufacturing sites. Main Brands of Schneider Electric Process Automation are Foxboro, Triconex, Modicon, Ecostruxure.
Engineering Excellence Center (EEC) has been operating in Bratislava since 2008 and employs 90+ employees. The EEC has been successfully executing engineering various projects for well-known global customers in petrochemical, chemical, pharmaceutical, power and other industry.
Schneider Electric Process Automation is a division that creates and applies advanced technologies to enable the safe and efficient operation of industrial and commercial operations and manufacturing sites. Main Brands of Schneider Electric Process Automation are Foxboro, Triconex, Modicon, Ecostruxure.
Engineering Excellence Center (EEC) has been operating in Bratislava since 2008 and employs 90+ employees. The EEC has been successfully executing engineering various projects for well-known global customers in petrochemical, chemical, pharmaceutical, power and other industry.
Number of employees
50-99 employees
ID: 4232305
Dátum zverejnenia: 6.1.2022
2022-01-06
lokalita: Bratislava Pozícia: Administrative Worker, Official, Call Centre Supervisor, Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: Schneider Electric Systems Slovakia s.r.o.
Základná zložka mzdy (brutto): 1 350 EUR/month