Junior Order Management Administrator

The position will be responsible to confirm and start all orders for service by using the specified electronical tools such as SAP. The OM-Administrator works closely worldwide with CS Sales, Accounting, Invoicing, Export, Procurement, Warehouse, Project Coordinator. Customer satisfaction for service orders is an essential task under this position and therefore the OM-Administrator is primary responsible for every single Service Order. The OM-Administrator supports and actively encourages the use of electronical tools enhance the efficiency of the order work flow.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service:
- Responsibility of all Customer Service Orders, including Warranty Orders from order entry until order completion
- Follow up Customer requests on delivery time and Customer care during and after order fulfillment
- Release invoices (Spare Parts and Service) and book revenue on time

Project:
- Component order responsibility for production CN/MY

% of Time Description of Essential Function
- 50% Spare Parts order fulfillment and monitor the delivery time
- 50% Invoicing management. Spare Parts, Service Work

SECONDARY DUTIES
• Support of CS Sales, Export, Warehouse, Invoicing, Cash Collection
• Project leading of Spare Part and Warranty orders
• Upload invoices on customer web portal

* Work in international environment
* Trainings and daily use of English
* Package of social benefits:
- Annual bonus
- Cafeteria system of flexible benefits
- 4 sick days per year
- Home Office
-Flexible working time