Customer service marketing & reporting Specialist

The responsibilities of this position will be to support the growth and competency of the worldwide service sales efforts in the after sales market. Thereby, you will develop into a successful market development specialist in all operative regards, and support our management and sales teams step by step, in the strategic and commercial aspects of our customer requirements. You will support our services throughout internal and external market research, analyses, presentation and position it on an international level. You will contribute to build up a network of potential business partnerships. Regular strategy discussions help the successful implementation of the project and will round off your role.


• Explore internal and external business relevant data
• Capture and formulate reporting needs
• Support our service sales worldwide
• Support our customer service management, in the strategic aspects of our customer requirements.
• Create and maintain an online based dashboard landscape
• Ensure data migration and maintenance of business data in our CRM and ERP
• Prepare and maintain scorecards of our sales regions
• Prepare and create reports on market analysis, competitor analysis and market trends
• Train stakeholders and users
• Identify more efficient procedures in offering our products.
• Carry out analysis and produce reports monthly, or as required
• Get in touch with our internal and external clients at regular intervals in order to identify new business requirements and opportunities
• Participate in the development of new project proposals and new marketing strategy
• Participate in the evolution of the service portfolio
• Contribute to long-term marketing plans and strategies
• Progressively manage an opportunity pipelines in our DB

• Chance to develop your skills within professional environment
• Opportunity to work on interesting international projects
• Daily use of English
• Notebook, phone
• Package of social benefits - Annual bonus; Life insurance; Cafeteria; 4 sick days per year, etc.