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Service Desk Specialist - Level 2,5 (remote)

Place of work: Remote work

Salary: From 1 250 EUR/month

depending on the level of seniority

Company profile

Scheidt & Bachmann, Mönchengladbach was founded in 1872 and today presents itself as an innovative company with a long tradition. In a total of four largely separate divisions, systems for parking and leisure centres, systems for railway signalling technology, fare collection systems, and systems for petrol stations are developed, produced and distributed. Scheidt & Bachmann Slovakia s.r.o. was established in 1995 at the initiative of Scheidt & Bachmann. A successful cooperation with the University of Žilina also made a significant contribution to the establishment.

Parking Solutions
Signalling Systems
Fare Collection Systems
Fuel Retail Solutions

We offer

Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
Rich social program for employees (several social events and team buildings, sport and culture possibilities).
Flexible working time, additional vacation, "bridgedays".
Work in international and multicultural teams (divisions in 23 countries).
Possibility of international business trips.

Your responsibilities

Customer and 3-rd party users support (B2B level).
Handling of service requests and incidents, analysis, troubleshooting.
Deployments including integration, configuration and troubleshooting.
Pro-Active Monitoring of system health, continuous improvement and automation of monitoring tools in cooperation with development teams.
Creating and improving team's knowledgebase.
Cooperating on activities for a DevOps team setup.

Your profile

A strong analytical mindset, solution driven, team player, willing to learn newest technologies.
Advanced Experience with Linux systems.
Experience with customer support and high availability systems.
Basic Experience with Oracle, SQL.
Ability to understand complex systems.

NICE TO HAVE

Experience with system/application deployments (E.g. Ansible).
Knowledge of modern monitoring and graphing systems.
Experience with AWS, Azure and other Cloud-related IaaS.
Understanding of current web and internet technologies like SQL and Non-SQL DBs, Nginx, Redis, DNS, CDNs, Kafka is welcome.

ID: 4033092 Dátum zverejnenia: 12.2.2021 lokalita: Remote work Pozícia: DevOps Engineer, IT Project Manager, IT/Technical Support Specialist, Telecommunications Service Development Specialist Spoločnosť: Scheidt & Bachmann Slovensko s.r.o. Základná zložka mzdy (brutto): 1 250 EUR/month