Service Operation Coordinator

Scheidt & Bachmann Slovensko s.r.o.

Place of work
Contract type
Start date
by agreement
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

Monitoring of devices and hosted services.
Accept customer phone calls.
Creation and classification of tickets for customers.
Coordination and dispatching of field technicians in English language.
Communication with Incident Management & Request Fulfillment teams.
Coordination of solutions with Incident Management & Field Service teams.
Spare parts management.
Possible shift work.

Employee perks, benefits

Perspective work in a stable company with adequate financial assessment and opportunities for personal development (soft skills and technical training, language courses).
Rich social program for employees (several social events and team buildings, sport and culture possibilities).
Flexible working time, additional vacation, "bridgedays".
Work in international and multicultural teams (divisions in 23 countries).
Possibility of international business trips.

Information about the selection process

If you would like to contribute with your experience to our innovative, constantly growing company, please, send your CV in Slovak and English, possibly German language together with consent to the processing of personal data.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, technical

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced

Driving licence


Personality requirements and skills

Experience with HW and SW troubleshooting.
User knowledge of SAP/Salesforce is an advantage.
Fluent English in conversation.
Analytic thinking.
Technical support orientation.
Responsible and pro-active attitude.
Team player.


Brief description of the company

Subsidiary firm of the Scheidt & Bachmann GmbH company, Mönchengladbach, Germany. Proposal, development and implementation of IT solutions in the area of transport systems - parking systems and leisure centre systems, fare collection systems, petrol station systems and signalling systems.
More information on

Number of employees

500-999 employees

Company address

Scheidt & Bachmann Slovensko s.r.o.
Priemyselná 14 / P.O. Box B-143
012 32 Žilina
ID: 3070163   Dátum zverejnenia: 19.5.2017