Assistance Center Coordinator - Polish team (Scania Senec)

Help Scania customers get moving again. In this role, you are the calm, practical voice on the phone when a driver or customer needs urgent support. You coordinate the right help, keep people informed, and guide each case from the first call to resolution.

Why this role stands out

• Every shift is different: you support real customers in real situations, from breakdowns and flat tires to starting aid, fines and urgent questions.
• Communication matters more than being a mechanic: technical interest is welcome, but patience, clear thinking and coordination are the skills that make you successful.
• A supportive team is around you: you will join 17 colleagues and report to the Supervisor, with onboarding and training to help you settle in.
• The shift pattern brings more days off: Assistance operates 24/7, with day, night and weekend shifts, approximately 15 shifts per month.

What you will do

• Answer calls from Polish customers and international Scania customers visiting the region.
• Listen carefully, identify what the customer needs, and choose the quickest practical next step.
• Coordinate assignments with workshops and service partners.
• Keep customers updated at regular intervals so they know what is happening.
• Follow each intervention from opening to closing in a structured and accurate way.

This can be a great match if you come from

• You do not need to have the same job title today. The role can suit people with experience in:
• customer service, contact center or client support,
• dispatching, logistics, travel assistance or roadside assistance,
• hospitality, administration or any role where calm communication under pressure matters,
• technical or automotive support, if you already have that background

We welcome applicants of all genders and backgrounds who enjoy helping people, communicating clearly and coordinating practical solutions.

About Scania Assistance

Scania Assistance supports customers when something unexpected happens to their vehicle or engine and urgent action is needed. The Assistance Center in Senec covers Czech, Slovak, Hungarian and Polish customers, as well as customers visiting the region from other parts of Europe. The Polish team is responsible for customers from Poland.

• Work in a strong international company with a stable background.
• Education and training opportunities.
• Multisport card support for sport activities.
• Additional benefits and compensations according to company policy.
• A dynamic job where you can build coordination, communication and problem-solving skills.