Customer Service Representative with Slovak and English

Sandvik Slovakia s.r.o.

Place of work
Karadžičova 8, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Are you interested in career in the area of inside sales of industrial products? Are you fluent in English? Would you like to be a part of inside sales team of a leading producer of cutting metal tools?

The role

Based in Bratislava, the Customer Service Assistant for Sandvik Coromant brand is responsible for ordering goods from warehouse, providing all necessary information regarding supply of goods (stock, prices, shipment conditions), communication with new as well as with long-term customers and for checking customer accounts and incoming payments for orders.

Key Performance Areas

• Issuing both standard and special orders of company products
• Invoicing for orders and customer accounts checking
• Establishing new and maintaining long-term business relationships with customers
• Daily communication with production units and warehouse of the company
• Ensuring fluent and smooth delivery process of company products from warehouse to the customers
• Setting up and implementation of relevant business processes and their follow-up
• Quoting of special orders and execution of all activities related to special inquiries of customers
• Preparing of presentations, bids and contracts for goods
• Basic technical support to Field Sales Representatives
• Working with Sopic, SAP, complaint handling system, CAPP IT programs, Windows 7
• Handling of complaints

Employee perks, benefits

We offer

• Full time employment
• Temporary contract for 1 year with possibility of the extension
• Background of an international company, leading worldwide producer of cutting metal tools
• Motivating salary, employee benefits

Information about the selection process

Kindly provide us with your CV in the English language until June 25, 2017. Start date for the position is July 2, 2017 or August 1, 2017 latest.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Administrative and economic skills

Business correspondence - basic
Invoicing - basic

Personality requirements and skills

Your profile

• High school / bachelor degree
• Excellent communication and negotiation skills
• Knowledge of business administration
• SAP knowledge considered as big asset
• Previous experience in customer service is an advantage
• Ability to handle customer complaints in calm manner
• Good IT skills
• Fluency in English language
• Technical background and interest in company products


Brief description of the company

Sandvik Coromant is the world’s leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity standards together with our customers. These include the world's major automotive, aerospace and energy industries.
Sandvik Coromant has 8,000 employees and is represented in 130 countries.

We are part of the business area Sandvik Machining Solutions within the global industrial group Sandvik.

Number of employees

20-24 employees

Company address

Sandvik Slovakia s.r.o.
Karadžičova 8
821 08 Bratislava
ID: 2825889   Dátum zverejnenia: 2.6.2017