Failure Analysis (FA) / Customer Support (CS) Engineer Display (f)

Samsung Semiconductor Europe GmbH - o.z.

Place of work
Voderady pri Trnave, Voderady
Contract type
Start date
Basic wage component (gross) and other rewards

Information about the position

Job description, responsibilities and duties

Provide quality assurance support to customers to avoid quality problems where possible and, to resolve quality problems when necessary; ensure a high level of customer satisfaction.

Note that quality assurance activities must be organized in line with the agreed product marketing strategy.

To secure Samsung’s sales, confirming NG panels which customers considered as not conform to exact criteria based on cosmetic specification. Reporting the result promptly and contribute to reduce quality cost
Analyzing NG panels on customer site and inducing the improvement from production site by reporting where defective causes are and what should be improved from internal site.
Presiding regular meeting with customer to solve quality problem, checking range of problem and follow up to close issue. While following up quality issue, arranging local infra and controlling the resources.
Informing changing/correction action point of Samsung’s product and get approval from customers.
Co-working with HQ Engineers and colleagues in the Quality area and communicate with each other regularly.
Looking for COPQ and improve it such as recall, RMA, Confirming and inspection.
Checking our standing compared with circumstance and inducing improvement.
To support close relationship with customer, checking customer’s circumstance and business condition.

Information about the selection process

Please provide CV with photo in English language, together with Motivation letter.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Slovak - Proficiency (C2) or English - Upper intermediate (B2) or Vietnamese - Elementary (A2) or Korean - Elementary (A2) or Hungarian - Intermediate (B1)

Other knowledge

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Word - advanced
SAP - basic
Typing - advanced

Driving licence


The position is suitable for a fresh graduate


Personality requirements and skills

Communication Skills, Positive mind
Initiative and ability to work in a multi-cultural environment
University degree or equivalent experience in the quality area for more 2+ years.
Electronics/Electrical engineering skills or backgrounds are required
Ideally 2+ years of relevant experience in quality assurance
1+ year of experience to technical customer support customer.
Ideally specific and relevant quality assurance knowledge for DISPLAY

Assertive, determined and flexible personality, analytical skills, research spirit.


Brief description of the company

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (

Company address

Samsung Semiconductor Europe GmbH - o.z.
Voderady 401
91942 Voderady-Trnava
ID: 3551140   Dátum zverejnenia: 30.11.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   850