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Junior IT Business Analyst (100% remote)
Place of work
Remote work
Start date
upon agreement
Contract type
full-time
Wage (gross)
1 500 EUR/month(or higher based on your experience and expectations)
Job description, responsibilities and duties
Do you already have relevant experience or are you a fresh graduate and want to start your career as an IT Business Analyst? Grab this opportunity, and join a company's emerging Technical support team. In this role, you will handle coming tickets (related to web-applications software), investigate the issues and analyze the client´s needs, provide support and cooperate with other teams with a focus on clients´ positive experience.
Your role would be to:
70%
Your role would be to:
70%
- Handle tickets coming from ticketing platform
- Investigate, analyze and resolve occurred issues (in participation with other teams, if needed)
- Support the clients, educate them and try to provide superior and professional service
- Interact with individual clients to troubleshoot not only technical problems via the internal system, email, or phone
- Analyze clients needs, investigate and discuss business requirement specifications with the development team and scope the changes if feasible
- Assist in the costing and scoping of effort to implement customer requirements
- Take ownership of tasks related to customer implementations or take on the role of a Project Manager
- Participate in the User Acceptance Testing for updates in internal applications
- Provide exceptional Application and Functional support to the company´s clients through the ticketing system
- Cooperate with Customer Relationship Managers and communicate problematic trends and issues with the CRM team
Employee perks, benefits
- flexibility
- option to work fully remote
- career development
- home-office allowance
- more benefits will be shared during an interview process
Company on whose behalf the position is being filled
An international software company developing and deploying innovative software solutions.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- IT (education or relevant experience) - required
- Maximum 2-3 years of previous experience
- Excellent English written and verbal communication skills
- Ability to prioritize tasks and accomplish projects in a timely manner
- MS Office (highly advanced)
- SQL experience would be an advantage
Advertiser
Brief description of the company
SYNERGIE Slovakia as recruitment and consulting agency has been present on the Slovak market since 1999. We are a part of SYNERGIE Group - the 5th largest HR solutions provider in Europe.
We do offer international experience, consultants with wide-ranging knowledge and experience in their specific fields and deep knowledge of the job market.
The company is a holder of a licence to offer recruitment services. (25908/2004 - OSS 129/2005. Plati pre SR.)
The company is a holder of a licence to offer recruitment services.
We do offer international experience, consultants with wide-ranging knowledge and experience in their specific fields and deep knowledge of the job market.
The company is a holder of a licence to offer recruitment services. (25908/2004 - OSS 129/2005. Plati pre SR.)
The company is a holder of a licence to offer recruitment services.
Number of employees
20-24 employees
Information about the selection process
Are you interested in this job opportunity? Please, send us your resume in English to [email protected]. Please, use the title of this position as the Subject of the e-mail message.
Odpovedáme všetkým kandidátom do 3 pracovných dní, a to aj v prípade zamietavého stanoviska
Nenašli ste ponuku, ktorá by Vás zaujala? Navštívte našu stránku www.synergie.sk, kde nájdete aj pozície, ktoré nie sú zverejnené na pracovných portáloch.
Poznáte niekoho, kto je vhodným kandidátom na jednu z našich pozícií? Zapojte sa do nášho referenčného programu a získajte 200 EUR!
Contact
Zoznam odvetví
Kontakt
Synergie Slovakia s.r.o.
Dunajská 4, 811 08 Bratislava
Tel: (+421) 2 54 41 55 22
Fax: (+421) 2 54 41 54 89
E-mail: [email protected]
Dunajská 4, 811 08 Bratislava
Tel: (+421) 2 54 41 55 22
Fax: (+421) 2 54 41 54 89
E-mail: [email protected]
ID: 4234803
Dátum zverejnenia: 11.1.2022
2022-01-11
lokalita: Remote work Pozícia: Database Administrator, ICT Specialist, IT Analyst, IT Tester, IT/Technical Support Specialist Spoločnosť: S&you by SYNERGIE
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto): 1 500 EUR/month