Logistics Expert

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Roche Diagnostics Procurement & Logistics Team are looking to welcome a customer & process-orientated, flexible and proactive team member.

Key responsibilities include:

• Processing Customer Orders in local system and ensures that the proper information flow is sent to the customer and the delivery of goods are performed in time.
• Invoicing customers for goods and services.
• Dealing with customer claims, goods return slip processing and issuing credit notes.
• Entering customer claims into local CRM system.
• Giving support to customers regarding all logistics issues (i.e. documents, delivery terms and product substitutions) & shows proactive attitude to the customer request.
• Communication with internal and external stakeholders. Cooperation with 3rd parts logistics services provider. Creation and management of customer database in ERP system & account hierarchy + territory allocation management in CRM system.
• Organize customer visits / calls in order to assess the customer satisfaction and to improve SC services.
• Key responsible person for SC processes.
• Act as coordinator / partner for e-solution implementation with direct impact to SC activity & customer satisfaction.
• Responsible for placing orders for diagnostics division.
• Coordinates the physical inventory of the instruments WH.
• Monitoring and maintenance of safety stock & inventory balances.
• Temperature shipping monitoring, responsible for evaluation of correct data during transport.

- overall competitive remuneration package
- benefits package (13th salary, 5 vacation days in addition, contribution to pension plan, sick days, sick leave compensation, public transport allowance, credit for meal vouchers fully covered)
- systematic education and career opportunities
- background of successful in-vitro diagnostics biotech leader