Product Care and Application Specialist

Roche Slovensko, s. r.o.

Place of work
Lazaretská 12, Bratislava
Contract type
Start date

Information about the position

Job description, responsibilities and duties

As a Product Care and Application Specialist you will be responsible for application support and product care for Molecular Diagnostics & Sequencing Solutions portfolio working closely together with the Roche Customer Service Center, Sales and Marketing team to guarantee excellent customer satisfaction.

Key tasks and responsibilities:
- Deliver excellent customer support on site and remote support for respected product portfolio. Customer inquires resolution.
- Conduct on-site customer application trainings and support new instrument installations.
- Build strong relationship with customers and continuously improve them.
- Identify commercial leads and refer them to Sales & Mktg teams. Conduct market intelligence supporting Sales & Mktg teams.
- Continuously expand knowledge of respective product lines being a subject matter expert.
- Cooperate with Marketing, Sales Team and other depart. to support business develop. and deliver excellent customer support.
- Report and document activities, inquiries, complaints in respective reporting tools.
- Support Marketing and Sales in phase-in/phase-out of products.
- Support marketing in commercial and educational events with Product Presentations if necessary.
- Active contribute to improve communication and teamwork within the department and across the organization

Employee perks, benefits

We offer:
- a great place to work and we are constantly working on to improve it
- a lot of development opportunities with systematic education in an International Company with +90.000 employees
- interesting working in a young dynamic team in Diagnostics division
- competitive salary with variable performance related and transparent remuneration system
- company car
- benefits package (13th salary, language course, 5 vacation days in addition, contribution to pension plan, sick days, sick leave compensation, whole body medical examination )

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

Microsoft Excel - advanced
Microsoft PowerPoint - advanced
Microsoft Word - advanced

Driving licence


Personality requirements and skills

- Min. 2 years of experience from laboratory on application support
- Strong customer focus. Ability to build strong relationships with clients, KOLs and other key stakeholders
- Analytical thinking, driven by expertise
- High willingness and ability to support. great problem solving skills
- High emotional intelligence, interpersonal and team work skills
- Ability to adapt to new situations, consistently generates new ideas. Seeks new opportunities and tries new approaches
- Excellent communication and presentations  skills
- Flexibility to travel


Brief description of the company

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Number of employees

100-149 employees

Company address

Roche Slovensko, s. r.o., HR oddelenie
Pribinova 19
811 09 Bratislava
ID: 3248726   Dátum zverejnenia: 10.1.2018