Customer Service Specialist

We are an innovative wireless vendor from Slovakia, Europe. We create wireless networking products for internet service providers. Our products are a game changer, literally.

We need someone with a bright sparkling personality to provide excellent service and support to our customers worldwide.

What will you do:

- provide professional first line support for customers contacting RF elements via email, phone or social media
- solve everyday support issues: FAQs, common technical difficulties, product feature and availability questions
- collect information about a customer’s issue. Hand the information to the 2nd line support specialists for more complex issues.
- work with internal CRM
- full ownership of RMA process: register, process and close Customers’ RMAs in cooperation with QC Department (including all related administration)
- regularly report to Company’s management
- work closely with Sales and Marketing Teams to understand customers’ requirements

- an opportunity to contribute on a significant global improvement to the wireless networking industry
- cool job @ innovative company
- fair and open environment
- motivating salary conditions

This is not a nine-to-five job.