Customer Service Specialist

RF elements s.r.o.

Place of work
Gagarinova, Bratislava
Contract type
Start date
Wage (gross)
2 000 EUR/monthPerformance bonus

Information about the position

Job description, responsibilities and duties

We are an innovative wireless vendor from Slovakia, Europe. We create wireless networking products for internet service providers. Our products are a game changer, literally.

We need someone with a bright sparkling personality to provide excellent service and support to our customers worldwide.

What will you do:

- provide professional first line support for customers contacting RF elements via email, phone or social media
- solve everyday support issues: FAQs, common technical difficulties, product feature and availability questions
- collect information about a customer’s issue. Hand the information to the 2nd line support specialists for more complex issues.
- work with internal CRM
- full ownership of RMA process: register, process and close Customers’ RMAs in cooperation with QC Department (including all related administration)
- regularly report to Company’s management
- work closely with Sales and Marketing Teams to understand customers’ requirements

Employee perks, benefits

- an opportunity to contribute on a significant global improvement to the wireless networking industry
- cool job @ innovative company
- fair and open environment
- motivating salary conditions

Information about the selection process

This is not a nine-to-five job.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

SalesForce - advanced
Google tools - advanced

Personality requirements and skills

We are searching for a bright, friendly team player who:
- has very good understanding of the product and technology
- has good understanding of wireless ISP
- is an excellent team collaborator
- has excellent soft skills (communication and listening skills, problem resolution, multi-tasking, time management)
- is a self driven personality
- commands English language on advanced level (spoken and written), any other major language is an advantage
- does learn quickly
- is definitely not an asshole


Brief description of the company

We are innovative wireless vendor. We create game changing wireless networking products for internet service providers. Check

Number of employees

25-49 employees

Company address

RF elements s.r.o.
Gagarinova 5/B
82101 Bratislava
ID: 4024905  Dátum zverejnenia: 25.1.2021  Základná zložka mzdy (brutto): 2 000 EUR/month