Cisco & Avaya Voice Engineer

Resonate Services s.r.o.

Place of work
Contract type
Start date
Wage (gross)
From 1 600 EUR/monthNegotiable - Based on skillset and interview outcome

Information about the position

Job description, responsibilities and duties

The Cisco & Avaya Voice Engineer will work within Operations team to provide both proactive & reactive support and will be the responsible in managing the daily operations of the Communication and Messaging Services globally. The services within Communication services includebut are not limited to Avaya environment, Cisco environment, 3rd party advanced call distribution functions, call recording and monitoring management platform. Responsible for supporting the service globally ensuring the communication and messaging services infrastructure meets the business agreed SLA and on-time to provide quality service support globally.

Providing support, both functionally and technically, for communication applications (client and server side), for both customers and partners having direct contact with system engineers for reporting feature enhancements and new implementation considerations.

This position is responsible for the analysis, troubleshooting, support, and resolving customer escalated issues of their communication infrastructure. Supports Unified Communications solutions and applications related Avaya Aura and Cisco IPT or other designated voice, video and data applications. Candidate must be a self-starter, well organized, a team player and a problem solver.

Position requires independence and accountability as well as a collaborative effort. Candidate must be able to obtain and maintain identified industry certifications for designated technology being supported. Must have excellent communication and customer service skills.

Employee perks, benefits

Various company benefits

Information about the selection process

Your Career

• We take your career seriously and we will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth.
• Our work philosophy recognizes higher performance with bigger rewards through a formal annual performance review. We offer you joining a team of highly motivated UC industry experts with high potential of growth into an industry leader, essentially, we are a growing company, when we grow you grow too.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

IT, Telecommunication

Language skills

English - Advanced (C1)

Personality requirements and skills

Skills requirements:
2+ years hands-on experience with design, implementation, and troubleshooting of Cisco and Avaya Unified Communications systems, including:
-Cisco Unified Communications Manager (Call Manager)
-Cisco Voice Gateways
-Cisco Unified Presence Server/IM & Presence
-Cisco Video and/or Tele-presence collaboration experience
-Avaya Aura Solution
-Avaya Communication Manager
-Avaya Call Management System
-Avaya Media gateways
-Configuration & Troubleshooting of SIP, PRI, E1, T1

We are looking for people who:
•Enjoy providing the highest level of customer experience; •Are smart and intellectually curious;
•Seek a challenging work experience;
•Want to learn and gain greater expertise in their field; •Enjoy working at a growth company with advancement opportunities;
•Can work hard while having fun, and act in an honest and ethical manner;
•Possess strong working knowledge of English (verbal and written) language;
•Exhibit leadership through personal responsibility, accountability and teamwork


Brief description of the company

Resonate is an experienced team of experts in Unified Communications. We developed the expertise by leading the delivery of the largest and most complex solution in the world for one of the world’s largest companies. In doing so, we’ve worked alongside many industry experts and developed great relationships with them. Resonate is all about bringing that expertise and those relationships together for our customers.

Resonate will help our customers achieve massive cost savings and we’ll focus on driving the solutions to achieve the removal of legacy equipment.

We have seen a staggering growth in the last five years with an increasing demand for our quality services in the UC arena, this growth is set to rise hence our requirement for top class talent to help grow the company to new heights.

Company address

Resonate Services s.r.o.
Štúrova 27
040 01 Košice - mestská časť Západ
ID: 3912605  Dátum zverejnenia: 15.5.2020  Základná zložka mzdy (brutto): 1 600 EUR/month