CRM Consultant

Resco spol. s r.o.

Place of work
Plynárenská 7, Bratislava
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Resco is a Slovak company with own product development and global presence on the CRM & mobility market. We are looking for people to manage CRM / mobility projects of our customers on the technical level with a strong overlap into the business side.

This role requires an individual with experience in analysis and description of business processes and their translation into IT requirements. You will act as the interpreter between the worlds of IT and business.

The consultants in this role use their background in IT (administration, consulting or development) to analyze requirements of a specific client project and propose feasible solutions and action plans, prepare demonstrations and poof of concepts as well as handle all incoming questions regarding the technology. They will ensure that the solutions are implemented according to recommendations and provide fixes to the identified defects to drive the business opportunities forward.

Additionally, they will act as owners for certain features within the product. This means that they will prepare specifications and work closely with development team to ensure that the features are implemented according to specification. Based on their experience and direct involvement with customers they will propose modifications and improvements to the feature as well as the product as a whole, driving the roadmap.

Job responsibilities
• Pre-sales support (technical)
o Handling of technical questions via email, phone and in-person meetings
o Demo & POC preparation
o Requirements gathering and analysis
o Translate client requirements into technical requirements and recommend solutions
o Perform problem management activities working effectively with our support
• Deep technical understanding
o Resco products
o CRM Solutions (Dynamics 365, Salesforce, etc.)
• Project/Product management
o Prepare specifications of features that need to be implemented
o Feature lifecycle management
o Test, documentation and maintenance
o Active communication with other teams in order to perform regular operation tasks as well as solve the issues
• Help shaping the product
o Investigating competing products
o Shaping of product roadmap
o Develop or recommend product modifications
• Focal point between
o Sales and dev team
o Marketing and dev team
o Assist in support, remote consulting, prepare training materials, teach remote or on-site courses

Basic wage component (gross) and other rewards

EUR 1600 brutto/ month (depending on the professional qualifications and experience, salary may be subject to increase) + variable bonus

Employee perks, benefits

• Work for the Slovak IT company of the year 2014, 3rd most profitable IT company of 2016, and a member of Deloitte Technology Fast 500 list in 2017
• Help to deliver mobile solutions to customers such as Heineken, Bridgestone, Danone, AutoZone, Bayer, Husqvarna, KPMG Switzerland and 2500+ others
• Experience the newest technologies and devices, even before they are available publicly
• Flexible working hours
• Trainings and language courses
• Relaxed work environment
• Spring, summer, autumn & winter company events
• Attractive bonus system
• MultiSport card - squash, tennis, badminton, gym, spa & countless other sports and activities

Expected date of completion of the selection process

8 December 2019 (there are still 16 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Informatics

Language skills

English - Advanced (C1)

Other knowledge

JavaScript - advanced
HTML - advanced
CSS - advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Requirements:
• Strong technical background (IT related education / IT Background e.g. Application developer, IT Consultant role)
• Effective communication and presentation skills, written and verbal, in English
• Project management skills, Analytical skills

Desired:
• Fundamental understanding of CRM space is a huge advantage
• Experience with implementing and configuring Dynamics CRM / Salesforce or previous Resco platform knowledge
• JavaScript development experience

Advertiser

Brief description of the company

Resco, founded in 1999 in Bratislava, is one of the global leaders in developing cross-platform mobile software solutions. Resco Mobile CRM is currently used by 2500+ corporate customers and counting. The solution can be also utilized to add a mobile edge to Microsoft Dynamics 365 and Salesforce, or as part of Resco standalone platform - Resco Cloud. In Resco, you’ll enjoy a relaxed work environment, flexible working hours, attractive compensation package, social get-togethers, and much more. We’re basically a group of hard working individuals in a family-like formation.

Number of employees

50-99 employees

Company address

Resco spol. s r.o.
Plynárenská 7/A
821 09 Bratislava
http://www.resco.net

Contact

Contact person: HR team Resco
E-mail: send CV
ID: 3625881   Dátum zverejnenia: 8.11.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   EUR 1600 brutto/ month (depending on the professional qualifications and experience, salary may be subject to increase) + variable bonus