CRM Consultant

Resco spol. s r.o.

Place of work
Plynárenská 7/A, Bratislava
Contract type
full-time
Start date
ASAP

Information about the position

Job description, responsibilities and duties

Resco is a Slovak company with own product development and global presence on the CRM & mobility market. We are looking for people to manage CRM / mobility projects of our customers on the technical level with a strong overlap into the business side.

This role requires an individual with experience in analysis and description of business processes and their translation into IT requirements. You will act as the interpreter between the worlds of IT and business.

The consultants in this role use their background in IT (administration, consulting or development) to analyze requirements of a specific client project and propose feasible solutions and action plans, prepare demonstrations and poof of concepts as well as handle all incoming questions regarding the technology. They will ensure that the solutions are implemented according to recommendations and provide fixes to the identified defects to drive the business opportunities forward.

Additionally they will use their communication skills to articulate the technical aspects of the solution internally as well to third parties via online activities or conferences.

Tasks & responsibilities:

Pre-sales support (technical)

• Handling of technical questions via email, phone and in-person meetings
• Demo & POC preparation
• Requirements gathering and analysis
• Translate client requirements into technical requirements and recommend solutions
• Perform problem management activities working effectively with our support

Project management
• Driving of opportunities along partner and customer
• Test, documentation and maintenance
• Active communication with the customers, business analysts and other teams in order to perform regular operation tasks as well as solve the issues
Deep technical understanding
• Resco products
• CRM Solutions (Dynamics 365, Salesforce, etc.)

Help shaping the product
• Investigating competing products
• Shaping of product roadmap
• Develop or recommend necessary product modifications to satisfy clients’ needs

Focal point between
• Sales and dev team
• Marketing and dev team
• Assist in support, remote consulting, prepare training materials, teach remote or on-site courses

Desired
• Fundamental understanding of CRM space is a huge advantage
• Experience with implementing and configuring Dynamics CRM / Salesforce or previous Resco platform knowledge
• JavaScript development experience

Employee perks, benefits

• Working for the Slovak IT company of the year 2014, 3rd most profitable IT company of 2016, and a member of Deloitte Technology Fast 500 list in 2017
• Delivering mobile solutions to customers such as Heineken, Bridgestone, Danone, AutoZone, Bayer, Husqvarna, KPMG Switzerland and 2000+ others
• Experiencing newest technologies and devices, even before they are publicly available
• Relaxed work environment
• Trainings and international conferences
• Attractive bonus system
• Spring, summer, autumn & winter company events
• Squash, tennis, badminton courts, gym, spa & more

Information about the selection process

Expected date of completion of the selection process

30 April 2018 (ostávajú ešte 8 dni)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Other knowledge

JavaScript - basic

Personality requirements and skills

Requirements:

• Strong technical background (IT related education / IT Background e.g. Application developer, IT Consultant role)
• Effective communication and presentation skills, written and verbal, in English
• Project management skills, Analytical skills

Advertiser

Brief description of the company

Resco, founded in 1999 in Bratislava, is one of the global leaders in developing cross-platform mobile software solutions. Our Resco Mobile CRM for Microsoft Dynamics 365 and Salesforce is currently used by 2000+ corporate customers and counting. The solution can be also utilized to add a mobile edge to other business systems or as part of our standalone platform - Resco Cloud. In Resco, you’ll enjoy a relaxed work environment, flexible working hours, attractive compensation package, social get-togethers, and much more. We’re basically a group of hard working individuals in a family-like formation.

Number of employees

50-99 employees

Company address

Resco spol. s r.o.
Plynárenská 7/A
821 09 Bratislava
http://www.resco.net

Contact

Contact person: HR team Resco
E-mail: send CV
ID: 3358600   Dátum zverejnenia: 11.4.2018