Incident manager

Regional Card Processing Centre, s.r.o.

Place of work
Mýtna 48, Bratislava
Contract type

Information about the position

Job description, responsibilities and duties

We are looking for new colleague to our process management team.
As an Incident Manager, you will use your initiative to manage the process and work with other support parties (internal and external), to ensure the objective is met and process is followed correctly to restore normal operations as quickly as possible. In our company, we are open to new ideas, change and ways of approaching challenges.

- support investigation and diagnoses of incidents
- ensure incident escalations follow the correct escalation path
- monitor the metrics produced by the process
- use root cause analysis to improve the process further
- report performance against key performance metrics to measure success and ensure the right KPI's are used and goals for success are defined
- driving the efficiency and effectiveness of the incident management process
- produce accurate reporting of business impacts, corrective actions and follow ups
- ensuring compliance to incident management policy, process and procedures
- monitoring the effectiveness of incident management and making recommendations for improvement to increase the efficiency (CSI)
- create and maintain documents (processes, procedures, training)
- provide support to Management
- leadership between groups/people

Basic wage component (gross) and other rewards

minimum 1 700 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)

Employee perks, benefits

We are leading many exciting projects, which we deliver to our clients within Raiffeisen Bank International Group - develop your career and upgrade your potential within the company.

Attractive benefit package:
- Extra vacation days
- Two sick days
- Flexible working hours
- Accommodation contribution in Slovakia
- Tasty coffee and regular fruit days
- Bank products with special conditions (loans, credit card, bank account)
- Supplementary pension plan

Information about the selection process

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization


Language skills

English - Advanced (C1)

Personality requirements and skills

- IT Service Management knowledge and work experience is a plus (ITIL foundation certificate as advantage)
- communication skills both verbal and written, including the ability to develop presentations and present to senior management
- organizational skills and the ability to manage tasks simultaneously
- ability to work in a fast-paced work environment
- responsible, flexible and creative approach
- solid analytical skills
- customer orientation
- MS office - advanced
- operations experience are welcome
- technical background is welcome


Brief description of the company

RPC is dynamic regional IT service provider operating in the banking payment industry.

Growing double-digit in processing volumes and bringing fresh, innovative payment technologies across the European region guarantees our employees are part of many exciting projects with Raiffeisen banks in multiple CEE countries. Often delivering unique pioneer solutions resulting in ‘’1st in the market’’ awards means our work is recognized and appreciated throughout the whole region. We are setting the bar for innovation and you can be part of it!

RPC, as a centre of competence for card issuing, acquiring and digital payments is securely processing all transactions originated by the cards of our group banks or banks payment devices. We aim to provide the best reliable solutions for both, debit and credit card national-specific markets, and to be flexible when finding the ways to fulfil customer changing business needs.

Besides Tatra banka in Slovakia, we are proud to have among our clients Raiffeisen Banks from Austria, Albania, Bulgaria, Czech Republic, Croatia, Romania, Serbia and Kosovo having a continuous customer base growth.

RPC was established in 2000 as a division of Tatra banka, and with more than 18 years of success stories we provide services in the area of issuance and acceptance of payment cards to member banks of the Raiffeisen bank International Group. The separate company was established in 2008 as a Shared Service Centre to centralize the group’s card payment operations and to achieve high efficiency and price competitiveness.

Number of employees

150-199 employees

Company address

Regional Card Processing Centre, s.r.o.
Námestie Mateja Korvína 1
811 07 Bratislava


Contact person: Zuzana Debnárová
E-mail: send CV
ID: 3462558   Dátum zverejnenia: 4.6.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   minimum 1 700 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)