Relationship Manager (card business)

Regional Card Processing Centre, s.r.o.

Place of work
Hodžovo nám. 3, Bratislava
Contract type
full-time
Basic wage component (gross) and other rewards
minimum 1600 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)

Information about the position

Job description, responsibilities and duties

- Key Account Management for banks within the CEE market
- Maintaining positive customer relationships through close communication and engagement
- Management of client’s payment cards portfolio over the whole life cycle; pre-sales, tracking and driving the requests within the whole process, roll out and invoicing
- Project management for the assigned client project, ensuring the delivery of required project deliverables within the agreed time and cost
- Ensure supply-demand alignment by communicating with both client and internal teams
- Identify service requirements, client needs and demands
- Spot changing business strategy and objectives and ensure that improvement opportunities are being fed in to maximize client’s business value
- Drive and monitor the continuous improvement in customer satisfaction
- Handle and monitor customer complaints

Employee perks, benefits

Stabile environment in an international company within one of the strongest bank groups in Central and Eastern Europe
- Work on interesting and challenging projects for Raiffeisen banks from IT vendor site
- Social events
- Referral programme

Attractive benefit package:
- Cafeteria plan (allows employees to choose from different types of benefits)
- Bank products with special conditions
- Supplementary pension plan
- Extra vacation days
- Flexible working hours
- Healthcare programme
- Long-term sick leave compensation

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Other knowledge

Microsoft Excel - advanced

Number of years of experience

4

Personality requirements and skills

- previous work experience in key account management, dealing with corporate clients in card business is welcome
- fluency in English
- strong communication and social skills
- strong client orientation and drive for results
- ability to take ownership
- IT background is an advantage

Advertiser

Brief description of the company

RPC is dynamic regional IT service provider operating in the banking payment industry.

Growing double-digit in processing volumes and bringing fresh, innovative payment technologies across the European region guarantees our employees are part of many exciting projects with Raiffeisen banks in multiple CEE countries. Often delivering unique pioneer solutions resulting in ‘’1st in the market’’ awards means our work is recognized and appreciated throughout the whole region. We are setting the bar for innovation and you can be part of it!

RPC, as a centre of competence for card issuing, acquiring and digital payments is securely processing all transactions originated by the cards of our group banks or banks payment devices. We aim to provide the best reliable solutions for both, debit and credit card national-specific markets, and to be flexible when finding the ways to fulfil customer changing business needs.

Besides Tatra banka in Slovakia, we are proud to have among our clients Raiffeisen Banks from Austria, Albania, Bulgaria, Czech Republic, Croatia, Romania, Serbia and Kosovo having a continuous customer base growth.

RPC was established in 2000 as a division of Tatra banka, and with more than 18 years of success stories we provide services in the area of issuance and acceptance of payment cards to member banks of the Raiffeisen bank International Group. The separate company was established in 2008 as a Shared Service Centre to centralize the group’s card payment operations and to achieve high efficiency and price competitiveness.

Number of employees

150-199 employees

Company address

Regional Card Processing Centre, s.r.o.
Námestie Mateja Korvína 1
811 07 Bratislava
http://ri-rpc.sk/
ID: 3258256   Dátum zverejnenia: 7.4.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   minimum 1600 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)