Service Desk Specialist (morning and afternoon shifts)

Regional Card Processing Centre, s.r.o.

Place of work
Hodžovo námestie, Bratislava
Contract type
Basic wage component (gross) and other rewards
minimum 800 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)

Information about the position

Job description, responsibilities and duties

Service desk is the single point of contact for incident resolution of our card management system. The system is used for card transaction processing for Raiffeisen Banks within central-eastern Europe.
You will be responsible for various tasks:

- Distribution, tracking and documentation of all incident (requests, incidents, outages,...), which were sent/detected on Service Desk.
- Incident/ requests resolution and technical support
- communication and escalation to the next level support /when necessary/

- script and process execution for file processing /regular operation tasks/
- incoming, control and file processing /regular operation tasks/
- processing of output files /regular operation tasks/
- files archiving –up to the plan
- control of notifications- control of automated processes
- communication with Visa/MasterCard and clients (RBI Banks)
- cooperation with L2/L3 support on incident resolution

Employee perks, benefits

Stabile environment in an international company within one of the strongest bank groups in Central and Eastern Europe
- Work on interesting and challenging projects for Raiffeisen banks from IT vendor site
- Social events
- Referral programme

Attractive benefit package:
- Cafeteria plan (allows employees to choose from different types of benefits)
- Bank products with special conditions
- Supplementary pension plan
- Extra vacation days
- Flexible working hours
- Healthcare programme
- Long-term sick leave compensation

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
UNIX/Linux - basic
SQL - basic

Number of years of experience


Personality requirements and skills

- Work in shifts (6:30 – 20:00 + Saturday once per month)
- English - upper intermediate
- Communication skills and customer orientation
- PC skills /above the average user/
- Organized approach to work
- Willingness to learn
- Respect for rules and guidelines

- Great advantage is IT support experience; SQL; Unix –basics; education in IT field


Brief description of the company

Regional card Processing Centre (RPC) is a member of Raiffeisen Bank International a.g., one of the leading bank group in the central and eastern European region (CEE).

RPC, as a centre of competence for card issuing and payment cards maintenance, is securely processing all transactions originated by the cards of our group banks or banks payment devices. We aim to provide the best reliable solutions for both, debit and credit card national-specific markets, and being flexible to find the right ways to fulfill the customer changing business needs.

Besides Tatra Banka, we are proud to have among our clients the Raiffeisen Banks from Austria, Albania, Bulgaria, Czech Republic, Croatia, Romania, Serbia and Kosovo having a continuous customers base growth.

If you are interested in what is behind paying with a debit/ credit card and you have the relevant expertise and passion, RPC will be happy to employ your skills and give you the opportunity to realize your potential. We support team spirit but also encourage individual development making the best of your talent and ambition.

Number of employees

150-199 employees

Company address

Regional Card Processing Centre, s.r.o.
Hodžovo nám. 3
811 06 Bratislava


E-mail: send CV
ID: 1892803   Dátum zverejnenia: 2.7.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   minimum 800 € + fix allowances twice a year + bonus (base salary depends on candidates level of experiences and skills)