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Helpdesk Support with German (remote)
Reed Personnel Services Czech Republic s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Do you speak English and German? Do you have an experience from a technical support role or are you interested in IT in your free time and look for an opportunity to take it to the next level? This is a great opportunity to develop your skills further!
The B2B Helpdesk Support role in Level 1 provides email, phone, and chat support with hardware and software issues to various businesses. Those businesses are mainly shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistics companies, and government institutions.
What will you do?
• Gain a high degree of technical competence and product expertise through starter training
• Solve hardware and software issues by using basic tools and knowledge
• Provide support to businesses via email, phone, and chat
• Work with other departments to resolve those issues
• Escalate cases to your Level 2 Support colleagues if necessary
The B2B Helpdesk Support role in Level 1 provides email, phone, and chat support with hardware and software issues to various businesses. Those businesses are mainly shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistics companies, and government institutions.
What will you do?
• Gain a high degree of technical competence and product expertise through starter training
• Solve hardware and software issues by using basic tools and knowledge
• Provide support to businesses via email, phone, and chat
• Work with other departments to resolve those issues
• Escalate cases to your Level 2 Support colleagues if necessary
Employee perks, benefits
• 5 weeks of paid vacation per year + 5 sick days
• Possibility to work remotely within Czech Republic
• Yearly salary increases and target driven bonuses
• Financial relocation support if you are based abroad
• Continuous training and development (courses in IT, networking, management etc.)
• Meal contribution, free beverages, and regular fruit days
• Cafeteria program (benefits according to your preferences), Multisport card,
• Free language courses
• Discounted mobile phone tariff and banking benefits
• Pension and Life insurance contribution
• Modern offices and multicultural working environment
Location: Brno, Czech Republic/remotely within Czech Republic
Working hours: Mon-Fri, 8-hour shifts (no night shift)
Starting date: Negotiable
Recruitment process: 2 rounds
If you are interested in this opportunity, please apply directly with your CV in English.
Looking forward!
Veronika Vrbkova, REED – MSS
(+420) 775 335 536
• Possibility to work remotely within Czech Republic
• Yearly salary increases and target driven bonuses
• Financial relocation support if you are based abroad
• Continuous training and development (courses in IT, networking, management etc.)
• Meal contribution, free beverages, and regular fruit days
• Cafeteria program (benefits according to your preferences), Multisport card,
• Free language courses
• Discounted mobile phone tariff and banking benefits
• Pension and Life insurance contribution
• Modern offices and multicultural working environment
Location: Brno, Czech Republic/remotely within Czech Republic
Working hours: Mon-Fri, 8-hour shifts (no night shift)
Starting date: Negotiable
Recruitment process: 2 rounds
If you are interested in this opportunity, please apply directly with your CV in English.
Looking forward!
Veronika Vrbkova, REED – MSS
(+420) 775 335 536
Company on whose behalf the position is being filled
Other unlisted areas
International company
International company
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
• Proficient level of German (B2+), fluent English (B2)
• Interest in technology or IT and willingness to learn and develop new skills.
• Strong problem-solving skills and effective communication with customers
• Advantage: Experience in a customer support or an IT support (professional or in a home setting)
• Interest in technology or IT and willingness to learn and develop new skills.
• Strong problem-solving skills and effective communication with customers
• Advantage: Experience in a customer support or an IT support (professional or in a home setting)
Advertiser
Brief description of the company
REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. For more information visit reedglobal.cz
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
Reed Specialist Recruitment is the biggest family run recruitment agency, with a database of over 16 million candidates, and global expertise in 20 specialist sectors. In Czech Republic we help matching candidates with jobs they love since 2008. Our local expertise is in Accountancy & Finance, Business Support, Banking, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, and Technology. Our offices are located in both Prague and Brno.
The company is a holder of a licence to offer recruitment services.
ID: 4541478
Dátum zverejnenia: 20.3.2023
2023-03-20
lokalita: Remote work Pozícia: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Reed Personnel Services Czech Republic s.r.o.