B2B Customer Service with German (mostly emails)

This is a non-technical customer service role which will suit someone who does not like a busy call centre environment but prefers a more relaxed email communication with representatives of companies.

What is the job about?

Solving customers’ requests related to repair of their products, i.e. requests for registering repairs, updates on status of repairs, communication related to repair prices and repair lead times, delivery or quality related inquiries.

Communication with customers is mostly via email, if a phone call is necessary, it is short (3 – 5 minutes on average).

Who are the customers?

Companies that use our client’s products in order to run their operation more efficiently (shops, hospitals, warehouses, sports stadiums, airports, post offices, factories, logistic companies, government institutions and others).

How does the team look?

The size of the individual teams is around 10 team members, team are international and the atmosphere is very friendly and company culture is informal.

Our client offers:

· Free language courses

· 5 weeks of vacation + 5 fully paid sick days

· Pension and Life Insurance contribution

· Discounted meals in the company canteen, fruit days

· Multisport card for 250 CZK/month

· Cafeteria program (benefits according to your preferences)

· Discounted mobile phone tariff and banking benefits

· Continuous training and development (courses in IT, networking, management etc.)

· Opportunity to spend 8 paid hours a year doing charity work of your own choice

· Charity events (sports events, blood donation, Christmas market, ...)

Working hours: Mon-Fri, 8-hour shifts, start according to the schedule at 8am, 9am or 10.30am

Starting date: Negotiable

Recruitment process: Face-to-face or phone/Skype interviews

Other unlisted areas

An American SSC.