Team Leader - French (relocation support)

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
full-time
Start date
negotiable
Basic wage component (gross) and other rewards
40 000 CZK + free Multisportcard + free gym and sauna + meal allowance

Information about the position

Job description, responsibilities and duties

REED is presenting a great opportunity to experience a unique company culture which is vibrant, dynamic, fun and with a few dogs and swings around.

Do you have at least 1 year of experience with leading a team in a contact centre? Do you feel like you need a new challenge? Would you like to be part of a successful company and lead their international team of travel consultants? Do you speak excellent French and English? Then we are looking for you!

The team communicates with the company customers in French via phone and email.

What will you do?
• Coach and motivate them and create a friendly atmosphere
• Communicate, manage and evaluate KPIs to ensure alignment of the team’s performance with the company’s objectives.
• Take active part in recruitment for the team.
• Answer questions regarding procedures, monitor the activity in the team, take escalation calls, make decisions in critical situations/cases, and constantly monitor call/email/chat queue and SLAs.

Employee perks, benefits

Our client offers:
• Free refreshments (tea, coffee, fruit)
• Meal allowance, company canteen
• Annual flight discounts
• Cafeteria Plan (points from the employer which you can exchange for a variety of benefits)
• Free English classes
• Free in-house gym open 24/7, sauna and massage room, yoga classes and other activities
• Multisport card for free!
• Exciting team building events and parties
• Discounted VIP Medical Care option
• Growth opportunities
• Big, modern and bright offices with chill out zones with swings, bean bags and PlayStation
• Kids room for those who would like to bring their children
• Dog friendly environment (every day is "Bring your pet to work" day there)
• Three weeks of initial accommodation for candidates from abroad

Company on whose behalf the position is being filled

Other unlisted areas

Successful company with global outreach.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) and French - Advanced (C1)

Personality requirements and skills

• Excellent English and French
• Team leading experience
• People person

Advertiser

Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit www.reedglobal.com or www.reed.co.uk.

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na Příkopě 859/22
110 00 Praha 1, Nové Město
Czech Republic
http://www.reedglobal.com

Contact

Contact person: Barbora Hanelová
Tel.: +420778885854
E-mail: send CV
ID: 3573588   Dátum zverejnenia: 8.1.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   40 000 CZK + free Multisportcard + free gym and sauna + meal allowance