Technical Support Engineer with French, Italian or Dutch

Reed Personnel Services Czech Republic s.r.o.

Place of work
Brno, Czechia
Contract type
Basic wage component (gross) and other rewards
30,000+ CZK/gross (final figure is based on experience)

Information about the position

Job description, responsibilities and duties

Reed are looking for a candidate with technical background, pro-customer approach and English and French, Italian or Dutch. Our client is a leader in their field. This vacancy is in their shared service centre in Brno, Czech Republic.

As a Technical Support Engineer you will
• Provide phone and email support to European customers
• Gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
• Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
• Provide technical training (Shadowing) for newcomers
• Achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.

Employee perks, benefits

Our client offers:
• Competitive salary + bonuses
• Continuous training and development (courses in IT, networking, management etc.)
• Career progression opportunities, International environment
• Free language courses
• 5 weeks of vacation
• Pension and Life Insurance contribution
• Discounted meals in the company canteen, fruit days
• Multisport card for 250 CZK/month
• Cafeteria programme (benefits according to your preferences)
• Discounted mobile phone tariff and banking benefits
• Opportunity to spend 8 paid hours a year doing charity work of your own choice
• Charity events (sports events, blood donation, Christmas market, ...)

Company on whose behalf the position is being filled

Other manufacturing

International company with a shared service center in Brno.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or Italian - Upper intermediate (B2)

Personality requirements and skills

The ideal candidate will have
• At least upper-intermediate level of Italian or Dutch or French and communicative English.
• Degree in Computer Science or experience with technical support.
• Interest in Technology and willingness to learn and develop new skills.
• Strong customer service and communication skills.
• Problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.

A big advantage is
• Previous experience in Support Centre / Helpdesk environment.
• Networking and/or Wireless infrastructure skills.
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools.


Brief description of the company

Reed is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions, IT and HR consulting.

For more information, visit or

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 an more employees

Company address

Reed Personnel Services Czech Republic s.r.o.
Na příkopě 859/22
110 00 Praha 1, Nové Město
Czech Republic
ID: 3407076   Dátum zverejnenia: 14.9.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   30,000+ CZK/gross (final figure is based on experience)