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Customer Care Specialist – Polish Market (f/m/d)
Raiffeisen Digital Bank AG
Nivy Tower, Mlynské nivy, Ružinov, Slovakia, Bratislava (Job with occasional home office)
full-time
as soon as possible
1 667 EUR/month
Information about the position
Job description, responsibilities and duties
We are a dynamic and forward-thinking financial institution committed to excellence and innovation. As part of the RBI Group, we operate with the highest standards of regulatory compliance and technological advancement. We are seeking a communicative and proactive Customer Care Specialist to ensure operational excellence of our customer support.
Your Key Responsibilities:
Handle all requests from customers and future customers and provide support to them by chat, e-mail and calls in Polish language
Investigate client cases and individual enquiries and find appropriate resolution
Handle all communication via social media and reviews channels
Handle all requests from our external partners via chat, e-mails and calls
Provide proactive support to our customers and external partners over the phone
Closely cooperate with our internal teams to help customers with requirements.
Register and handle incoming complaints and dissatisfactions
Employee perks, benefits
- A great work environment within an innovative field of business with plenty of room for you to bring in your ideas & to grow professionally
- Company benefits incl. a MultiSport Card and a meal allowance
- You will be properly equipped for home office
Requirements for the employee
Minimum education required
Language skills
Other knowledge
Jira - Basic
Experience in the position/sector
Number of years of experience
Personality requirements and skills
- At least 1 year experience in a Contact Center, Customer Support or Customer Care
- Experience in banking sector is of advantage
- Fluent in Polish and good English knowledge
- Team Player with strong communication & collaboration skills
- Experience with Microsoft Office 365; knowledge of using Jira software or other ticketing system is an advantage
Advertiser
Brief description of the company
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or colour, national origin, religion, political or other opinion, sex, sexual orientation or disability.
Please find here more information on how we deal with your data: Privacy Policy (raiffeisendigital.com)