Recruitment Support Advisor

Quintiles Slovakia, s. r. o.

Miesto práce
Vajnorská 100/B, Bratislava
Druh pracovného pomeru
plný úväzok

Informácie o pracovnom mieste

Náplň práce, právomoci a zodpovednosti

QuintilesIMS is the world’s largest provider of biopharmaceutical development and commercial outsourcing services. We bring a fully integrated approach to build biopharma and life sciences solutions – from pipeline through portfolio to population health™. A career with QuintilesIMS connects you to great opportunity to achieve professional success and impact healthcare around the world.

PURPOSE
Provide HR administrative services in a customer-focused environment.
Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues.
Provide back up support to HR PSC Coordinators for reporting and audit/reconciliation activities.
Act as point of contact/lead for routine administrative tasks.

RESPONSIBILITIES
Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system.
Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner.
Follow appropriate escalation protocols as required.
Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
Complete Hire/Onboarding Activities for employees.
Provide back-up support to the HR PSC Coordinators in preparing routine reports used to illustrate compliance with Sarbanes-Oxley; monthly metrics reports for HR PSC management and payroll and data reconciliations.
Process data corrections into PeopleSoft HR.
File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
Participate in project activities as assigned by management.
Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor.
Establish and maintain strong customer rapport with client groups
Assist in the update of documentation of PSC policies/procedures based on frequently asked questions or revised policies/procedures.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of applicable company HR policies, administrative processes, systems and forms
Skill in use of applicable computer applications
Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word)
Excellent verbal and written communication skills with emphasis on customer service
Strong analytical skills
Strong organizational and administrative skills with strong attention to detail
Skill in accurate (98% or higher) data entry. Keying ability of 60 words per minute or better.
Ability to take direction within a team setting and complete team related work
Ability to handle several projects simultaneously, either individually or in a team setting
Ability to work in a high pressure, volume related environment
Ability to work well independently and within a team environment.
Ability to prioritize and handle a high workload.
Ability to establish and maintain effective working relationships with coworkers, managers and clients

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Associate's degree or educational equivalent, 2 years HRIS experience and 2 years HR or Customer Service experience; or equivalent combination of education, training and experience

PHYSICAL REQUIREMENTS
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Jazykové znalosti

Anglický jazyk - Pokročilý (C1) alebo Francúzsky jazyk - Pokročilý (C1) alebo Nemecký jazyk - Pokročilý (C1) alebo Španielsky jazyk - Pokročilý (C1) alebo
Portugalský jazyk - Pokročilý (C1)

Počítačové znalosti - používateľ

Microsoft Excel - pokročilý
Microsoft Word - pokročilý
Microsoft Outlook - pokročilý

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

Quintiles is the world’s leading provider of biopharmaceutical services. With a network of more than 29,000 professionals working in more than 100 countries, we have helped develop or commercialize all of the top 100 best selling drugs on the market. With extensive therapeutic, scientific and analytics expertise, we help biopharmaceutical and health sciences customers navigate the increasingly complex landscape with more predictability to enable better outcomes.

Počet zamestnancov

1000 a viac zamestnancov

Adresa spoločnosti

Quintiles Slovakia, s. r. o.
Vajnorská 100/B
831 04 Bratislava

Kontakt

Kontaktná osoba: Lucia Dubayova
E-mail: poslať životopis
ID: 3185428   Dátum zverejnenia: 11.10.2017