Medical Information & Safety Operations Specialist with Spanish or French or Danish or Norwegian

Quintiles Slovakia, s. r. o.

Place of work
Vajnorska 100/B, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

LANGUAGE SPEAKERS NEEDED !

Purpose:

Are you passionate about clinical research and post marketed drugs? Do you have life science background and speak English and French or Spanish or Norwegian or Danish language?

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at on a fast growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision-making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

Responsibilities:

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls, faxes or emails from investigative sites or other sources reporting safety data.
• Build a positive, reciprocal team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource.
• Establish and maintain effective team project service operations communications i.e. provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.
• Liaise with Project Manager by actively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Life sciences

Language skills

English - Advanced (C1) or Spanish - Advanced (C1) or Norwegian - Advanced (C1) or Danish - Advanced (C1) or French - Advanced (C1)

Other knowledge

Business correspondence - advanced
Microsoft Word - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft PowerPoint - advanced

Personality requirements and skills

Required knowledge, skills and abilities:

• Life sciences and/or health knowledge with analytical skills.
• Excellent written and verbal skills in English as well as one, or preferably more, of the following: Norwegian,Danish, Spanish or French
• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects at a time, organize own workload and effectively handle opposing priorities.

Minimum required education and experience:

• Bachelor’s Degree in a Life Science is required. Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.

Physical requirements:

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.

Advertiser

Brief description of the company

Quintiles is the world’s leading provider of biopharmaceutical services. With a network of more than 28,000 professionals working in more than 80 countries, we have helped develop or commercialize all of the top 50 best selling drugs on the market. With extensive therapeutic, scientific and analytics expertise, we help biopharmaceutical and health sciences customers navigate the increasingly complex landscape with more predictability to enable better outcomes.

Number of employees

1000 an more employees

Company address

Quintiles Slovakia, s. r. o.
Vajnorská 100/B
831 04 Bratislava

Contact

ID: 2394697   Dátum zverejnenia: 10.4.2018