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Life’s too short - love where you work!
If you’re looking for remote work flexibility, career development and a positive work culture, we’re waiting for you. Find your career at Quest now.
Technical Support Engineer
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
2 000 EUR/monthBase salary starting at 2000€ gross. Actual salary is likely to be higher based on each individual profile.
2 000 EUR/monthBase salary starting at 2000€ gross. Actual salary is likely to be higher based on each individual profile.
Information about the position
Job description, responsibilities and duties
Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Slovakia, with the opportunity for remote working, within our Microsoft Plarform Management Team.
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.
Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.
Responsibilities:
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.
Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.
Responsibilities:
- Provide Technical Support to Quest customers, focusing on migrations (g. mail, Teams, SharePoint) ) in an enterprise setting
- Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.
- Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
- Document all customer case details on our case tracking system.
- Be pro-active in creating & publishing documentation in a customer focused Knowledge Centered Support (KCS) environment.
- Developing and attending training for self-improvement to assist and share knowledge with other engineers.
- Initiate, participate or lead, local and global projects.
Employee perks, benefits
- Health, Family & Retirement
- Incentive Compensation
- Professional Development
- Remote Work Flexibility but can also use offices in Bratislava, Žilina or Námestovo
- Language Lessons
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Prior Technical Support experience dealing with enterprise customers
- Experience of migrations including Accounts\Mailbox\SharePoint\Teams\OneDrive
- Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
- Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
- An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
- Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems
- Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP) preferably from a system administration background
- Understanding of MAPI and EWS
- Experience with management of Microsoft SQL server
- Fluency in English (spoken and written)
Additional Preferred Competencies
- Knowledge of Active Directory Access Control and knowledge of user management
- VMWare / Virtual Server technology experience.
- PowerShell scripting
- Knowledge of Zimbra, G-suite, and IBM/HCL Domino
- Active Directory Management
- Fluency in other European languages is an advantage.
Advertiser
Brief description of the company
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers. 80 of the Fortune 100 Companies rely on Quest for Identity Security Solutions!
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Number of employees
25-49 employees
Contact
ID: 4553536
Dátum zverejnenia: 15.11.2023
2023-11-15
lokalita: Remote work Pozícia: Database Administrator, IT Network Administrator, IT System Administrator, IT/Technical Support Specialist, Systems Engineer Spoločnosť: Quest Software Slovakia s.r.o.
Základná zložka mzdy (brutto): 2 000 EUR/month