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Life’s too short - love where you work!
If you’re looking for remote work flexibility, career development and a positive work culture, we’re waiting for you. Find your career at Quest now.
Senior Technical Support Engineer - 100% remote
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Wage (gross)
From 2 000 EUR/monthBase salary starting at 2000€ gross. Actual salary may be higher depending on each individual candidate.
From 2 000 EUR/monthBase salary starting at 2000€ gross. Actual salary may be higher depending on each individual candidate.
Information about the position
Job description, responsibilities and duties
Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.
If you are passionate about delivering a world class standard of technical support to our customers, this role is for you! Do you have stellar customer service skills? Do you love to solve complex technical problems? If so, join our award winning Technical Support team and work directly with your global colleagues, Product managers and R&D. As a Senior Enterprise Technical Support Engineer, you will become a one-stop-shop for our customers working with our Foglight Product. In Quest, our people are the most critical component for our long term success which is why we have created an extensive benefits package for all team members.
Foglight provides a single solution for application, infrastructure, databases and virtualization monitoring. Product details can be found on our website at https://www.quest.com/foglight/
If you are passionate about delivering a world class standard of technical support to our customers, this role is for you! Do you have stellar customer service skills? Do you love to solve complex technical problems? If so, join our award winning Technical Support team and work directly with your global colleagues, Product managers and R&D. As a Senior Enterprise Technical Support Engineer, you will become a one-stop-shop for our customers working with our Foglight Product. In Quest, our people are the most critical component for our long term success which is why we have created an extensive benefits package for all team members.
Foglight provides a single solution for application, infrastructure, databases and virtualization monitoring. Product details can be found on our website at https://www.quest.com/foglight/
- You will own customers’ technical issues end to end giving you the opportunity to increase your technical knowledge as you learn from other teams
- You will be the trusted advisor / customer advocate as you interact with other teams i.e. global support teams, Product Mgmt, R&D to bring escalated issues to resolution
- As a successful Support Engineer you will be able to work independently to test and debug customer issues in lab environments
- As a Senior engineer, you may need to mentor/train junior members of the team
- Document all customer/case details in Support case tracking system
- Create knowledgebase articles from resolved issues for future use by customers and internal personnel
- You will be responsible for providing after-hours support as part of an on-call rotation.
Employee perks, benefits
- 100% remote option
- Home office allowance
- Mandatory sick pay requirements topped up to 100% of normal pay
- Extra vacation days
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Excellent knowledge of Virtualization Software (including installing/Managing/monitoring and troubleshooting either VMware or Hyper-V environments.)
- Good Knowledge and troubleshooting of different cloud environments such as AWS, Azure and GCP.
- Basic knowledge of container technologies such as Docker and Kubernetes.
- Good practical experience with trouble-shooting Database technologies e.g. SQL Server, Oracle, DB2
- Excellent troubleshooting and analytical skills with Java based software and able to analyse Java type logs and thread dumps
- Sound Windows and / or Unix/Linux administration and platforms skills.
- Good working knowledge of command line queries like Bash/PowerShell/Dos and SQL.
- Minimum 4 years’ experience in a fast-paced Global Technical Support role
- You must be an independent, self-motivated team player with people-oriented skills.
- You must be able to work under pressure assisting customers to resolve their issues effectively and efficiently.
- ‘Can Do’ attitude with demonstrated willingness to learn new technologies.
Company Description:
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfills them.
We’re Quest: Where Next Meets Now.
Why work with us!
Life at Quest means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationship.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Come join us. For more information, visit us on the web at http://www.quest.com/careers.
Advertiser
Brief description of the company
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers. 80 of the Fortune 100 Companies rely on Quest for Identity Security Solutions!
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Number of employees
25-49 employees
Contact
ID: 4462423
Dátum zverejnenia: 8.11.2022
2022-11-08
lokalita: Remote work Pozícia: Database Analyst, IT Analyst, IT Project Manager, IT/Technical Support Specialist, Software Engineer Spoločnosť: Quest Software Slovakia s.r.o.
Základná zložka mzdy (brutto): 2 000 EUR/month