Junior Customer Success Manager, Native German Speaking

Quality Unit, s. r. o.

Place of work
Remote work
Contract type
full-time
Start date
asap
Wage (gross)
From 1 000 EUR/month

Information about the position

Job description, responsibilities and duties

LiveAgent is growing every week and we are looking for new people who want to grow as well. We are looking for new opportunities and we need your help in realizing them. Your job will be to accelerate our growth by generating new business opportunities (leads) and their subsequent processing, contact and personal presentation of the product with focus on German market. We will advise you and show you how. However, we expect you to bring something new. It doesn't have to be experience, just passion for the cause, approach to work, or anything else you think you're exceptional about.

So, if you are native German speaker with a passion and curiosity for IT, we invite you to join our fast growing team.

What you’ll be doing:
• Strengthen the position of our LiveAgent product on the German market
• Handle high volume of communication by chat, email, phone and other communication tools
• Collaborate with colleagues from the sales and marketing department on campaigns and new ways of reaching potential customers
• Represent the LiveAgent brand with an exemplary approach to customers
• Provide sale information and support for our products:
LiveAgent http://www.liveagent.de (http://www.liveagent.com)
Post Affiliate Pro https://www.postaffiliatepro.com
• Closely cooperate with support seniors and developers
• Make customers happy

Employee perks, benefits

• Friendly organization culture & atmosphere
• Ability to work from Home (without limits, you can work from office every day or just a few times a year).

Information about the selection process

To apply for this position, please send us your CV and a short cover letter describing your motivation to work in customer service and for our company.
We would like to thank all the applicants for their interest. We will contact only candidates who match a profile we are looking for. Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

IT experience - advanced

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Native in German language
• Confident in your English skills
• Another foreign language is a plus (mainly Spanish, French, Portuguese or Slovak language)
• Good IT background
• You are not afraid of learning new things
• You are a master of polite communication
• You are customer focused, you can understand the situation of partner / customer and provide possible solutions

Advertiser

Brief description of the company

Quality Unit is a software development company that started in 2004 with the head office in Bratislava, Slovakia. Our products LiveAgent and Post Affiliate Pro are used by thousands of customers across the world ranging from 1-man-operations to corporations like Huawei, BMW, Yamaha, or O2. We are extending our team to grow faster and that's why we need you.

Number of employees

50-99 employees

Company address

Quality Unit, s. r. o.
Vajnorska 100/A
831 04 Bratislava
https://www.qualityunit.com
ID: 4042502  Dátum zverejnenia: 5.3.2021  Základná zložka mzdy (brutto): 1 000 EUR/month