Support and Operations Engineer

We have an outstanding vacancy for a Support and Operations Engineer to join our Customer Experience Team based in Námestovo or Žilina. The position reports to the Director of Customer Experience Team and supports our customers around the globe. The salary for the role is min. 1000 € per month.
The applicant should be a technical minded individual with the desire to expand their current knowledge and experience within Microsoft driven technologies. The ideal candidate will have a hard-working ethic, excellent customer interaction skills, good communication skills (verbal and written in English) and a desire to learn fast.

Main Duties and Responsibilities:

• Be the first point of contact for customers tickets
• Confirm the client is under contract, incident details and contact information
• Provide technical consulting as part of a team, that provides customer support
• Troubleshoot complex technical problems and work with various teams (development, consultancy, quality assurance) to consistently and efficiently deliver high quality solutions to customers’ issues
• Establish, develop and maintain good relationship with employees, internal partners, vendors, and customers
• Propose and implement system enhancements, that will improve the performance and reliability of the customers’ systems
Interface with customers regarding specific customer dependent projects or deliverables and status
• Troubleshoot and supporting customers via online meeting (remote sessions)
• Provide operational support for the managed environment, including but not limited to patch management and proactive platform management
• Provide weekly reports from the managed environment to a customer
• Be responsible for creation and update of knowledge base articles linked to our products

• We offer a friendly workplace
• 25 days holiday to all employees, including those younger than 33 years old
• Additional one day paid leave on the Employee's Birthday
• We offer the ability to work in your home office for 1-2 days per week (after training period)
• Flexible working hours
• LinkedIn Learning account for all employees with free access to learning courses
• Pension fund contribution
• Meal vouchers are fully covered by the company
• Possibilities to relax in the offices (including the chance to play ping-pong, darts, for example)
• Local team building activities
• We support employees staying up-to-date (e.g. events, certifications)
• We also support courses to improve your level of English skills
• Referral bonus