1 000 - 1 500 EUR

Support and Operations Engineer

QUADROtech Development s.r.o.

Place of work
Žilina Region
Contract type
full-time
Start date
01.10.2019
Total wage (gross)
1 000 - 1 500 EUR

Information about the position

Job description, responsibilities and duties

We have an outstanding vacancy for a Support and Operations Engineer to join our Customer Experience Team based in Námestovo or Žilina. The position reports to the Director of Customer Experience Team and supports our customers around the globe. The salary for the role is min. 1000 € per month.
The applicant should be a technical minded individual with the desire to expand their current knowledge and experience within Microsoft driven technologies. The ideal candidate will have a hard-working ethic, excellent customer interaction skills, good communication skills (verbal and written in English) and a desire to learn fast.

Main Duties and Responsibilities:

• Be the first point of contact for customers tickets
• Confirm the client is under contract, incident details and contact information
• Provide technical consulting as part of a team, that provides customer support
• Troubleshoot complex technical problems and work with various teams (development, consultancy, quality assurance) to consistently and efficiently deliver high quality solutions to customers’ issues
• Establish, develop and maintain good relationship with employees, internal partners, vendors, and customers
• Propose and implement system enhancements, that will improve the performance and reliability of the customers’ systems
Interface with customers regarding specific customer dependent projects or deliverables and status
• Troubleshoot and supporting customers via online meeting (remote sessions)
• Provide operational support for the managed environment, including but not limited to patch management and proactive platform management
• Provide weekly reports from the managed environment to a customer
• Be responsible for creation and update of knowledge base articles linked to our products

Basic wage component (gross) and other rewards

min. 1000 EUR

Employee perks, benefits

• We offer a friendly workplace
• 25 days holiday to all employees, including those younger than 33 years old
• Additional one day paid leave on the Employee's Birthday
• We offer the ability to work in your home office for 1-2 days per week (after training period)
• Flexible working hours
• LinkedIn Learning account for all employees with free access to learning courses
• Pension fund contribution
• Meal vouchers are fully covered by the company
• Possibilities to relax in the offices (including the chance to play ping-pong, darts, for example)
• Local team building activities
• We support employees staying up-to-date (e.g. events, certifications)
• We also support courses to improve your level of English skills
• Referral bonus

Expected date of completion of the selection process

30 September 2019 (there are still 13 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

Essential Knowledge, Skills and Experience/Attitudes:

• English language is strongly used on a daily basis therefore, an advanced level of written and spoken knowledge is a must (B2/C1)
• Passionate about helping others
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving and communication skills
• Ability to provide step by step technical help, both written and verbal
• Ability to prioritise work and have exceptional time management skills
• Ability to work together in a team
• Knowledge of Microsoft Operating Systems
• Knowledge of Microsoft SQL and experience with writing SQL queries

Desirable Knowledge, Skills and Experience/Attitudes:

• Demonstrable experience in customer support
• Knowledge of Microsoft Exchange
• Knowledge of Microsoft Office 365
• Knowledge of Microsoft Azure
• Understanding of network topologies
• Knowledge of Archiving Systems (Enterprise Vault, etc.)

Advertiser

Brief description of the company

We are an ambitious, fun and culturally diverse group of people. As a business we pride ourselves on our fantastic company culture and great people.

Quadrotech helps companies to achieve smarter Office 365 migration, reporting, security and management. Our suite of solutions includes; migration solutions to move data to Office 365, cloud to cloud migration to support structural changes to your tenant and SaaS solutions for management and reporting on your Office 365 environment. Quadrotech works with organizations of all sizes and industries to make their Microsoft Cloud smarter, secure and more efficient. Today we have over 120 employees located across offices in Switzerland, the United Kingdom, the United States, Slovakia as well as a number working remotely.

Number of employees

100-149 employees

Company address

QUADROtech Development s.r.o.
Hviezdoslavovo námestie 201/21
02901 Námestovo
http://www.quadrotech-it.com/

Contact

Contact person: Ján Majzel
E-mail: send CV
ID: 3756565   Dátum zverejnenia: 6.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   min. 1000 EUR