IT Service support admin

Objectives:
Admin and support IT Service Operational activities under IT Operations, primarily covering Incident, Problem and Change Management tasks End-user support.
Responsibilities:
- Incident Analysis, Remedy updates, IT infrastructure tracking etc. to ensure adherence to set process and quality.
- Support and pro-active management of End Client Equipment’s (Laptops, Desktops, Tablets, Mobiles, Printers, Projectors, Engineering Devices etc.
- Analysis of recurring incidents and coordinate with cross tower teams to create proactive problem records and execute corrective actions
- Prepare daily reports, capture & track analysis details and provide status update to customer
- Drive Root Cause Analysis and Track actions
- Participate in Major Incidents to bring in right focus by tower teams for service restoration
- Support & Enable Technical Tower teams to meet SLA/KPIs and compliance to processes
- Co-ordination with cross functional teams
- Vendor coordination for End User equipment’s

- Remote work possible (hybrid model)

Information technology, computer programming, web portals

International IT company.

University education (Master's degree)

ekonomické,technické,IT

English - Upper intermediate (B2)

IT management service
3

• General knowledge of IS support and management
• Good understanding of IT infrastructure, network infrasturcture, VPN setup, troubleshoot desktop, laptops and printer
• Knowledge of image deployment on desktop and laptops
• Good understanding of ITIL /SLA methodology
• Good knowledge in using ticketing systems
• Good knowledge in generating reports and data visualization / representation techniques
• Techno-Functional / Cross Tower experience from manufacturing domain
• 2-3 years of management experience
Fair understanding of manufacturing IT landscapes (Plant Networks, Datacentres, Database, Plant Floor Application, Track side Equipments etc, ERP & Warehouse apps)
• Experience working in a dynamic & highly demanding Environment, preferable in a Mfg. IT Service Delivery / Support Organization

Pro HR, s.r.o. je personálno-poradenská spoločnosť špecializujúca sa na oblasť služieb recruiting & selection, executive search a HR consulting. Svojim klientom poskytujeme individuálny prístup k riešeniu otázky zabezpečenia kvalifikovaných zamestnancov. Pro HR realizuje vyhľadávanie a výber kandidátov aktívnym a priamym spôsobom prostredníctvom služieb recruiting & selection a executive search.

Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.

Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)
The company is a holder of a licence to offer recruitment services. (AA/2009/4810/4232/OISS)

Employment placement and personal consultancy

10-19 employees

* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. Your actual final salary is based on your professional competencies, skills, qualifications and experience matching the position.

If you are interested in our offer, send your CV in Slovak or English to email: [email protected].

Contact person: Mgr. Anna Spasová
Tel.: +421 2 6241 3438, +421 911 525 022
E-mail: