IT Service Operations Coordinator

Information about the position

  • Place of work: Nitra
  • Basic wage component (gross) and other rewards: from 2500,-Euro/month (final monthly basic salary is based on candidate´s professional experience, skills and knowledge)
  • Start date: By agreement
  • Contract type: full-time

Job description, responsibilities and duties

Co-ordinate and Manage IT Service Operational activities under Plant IT Operations, primarily covering Incident, Problem and Change Management tasks that includes driving conclusive RCAs, Corrective Actions and permanent fix by cross functional teams.

- Coordination with Tower Teams for Incident Analysis, Remedy updates, Incident Ageing tracking etc. to ensure adherence to set process and quality.
- Analysis of recurring incidents and coordinate with cross tower teams to create proactive problem records and execute corrective actions
- Participate in Lean daily team meetings
- Prepare daily reports, capture & track analysis details and provide status update to customer
- Drive Root Cause Analysis and Track actions
- Participate in Major Incidents to bring in right focus by tower teams for service restoration
- Support & Enable Technical Tower teams to meet SLA/KPIs and compliance to processes
- Co-ordination with cross functional teams
- Strong drive and focus on Service Delivery Process adherence and Quality

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

International IT company.

Requirements for the employee

Required education

University education (Master's degree)

Educational Specialization

, economic, technical, IT

Language skills

English - Upper intermediate (B2)

Required experience

IT management service

Personality requirements and skills

• General knowledge of IS support and management
• Good understanding of Plant IT Systems & Integrations
• Good understanding of ITIL V3.0 methodology
• Good knowledge in using BMC Remedy
• Good knowledge in generating reports and data visualization / representation techniques
• Techno-Functional / Cross Tower experience from Automotive domain
• Good understanding of Automotive Manufacturing business processes and Workflows
• Fair understanding of Automotive IT landscapes (Plant Networks, Datacentres, Database, Plant Floor Application, Track side Equipments etc, ERP & Warehouse apps)

Technical Skills (preferred)

• Understanding of MES, OPC Servers
• Understanding of PLC, SCADA Systems, Manufacturing End point and IT touch points
• Basic RDBMS Skills (Mainly SQL Server-Writing SQL queries, stored procedures etc.)
• Microsoft .NET – VB.Net,C#.Net
• Microsoft Excel - VBA, Writing Macros

Other Skills:

• Manufacturing & Automotive Industry Knowledge
• Ability to work with multi-disciplined team to delivery expected outcome.
• Experience working in a dynamic & highly demanding Environment, preferable in a Mfg. IT Service Delivery / Support Organization
• Knowledge in handling cross functional, cross tower teams


Brief description of the company

Pro HR, s.r.o. je personálno-poradenská spoločnosť špecializujúca sa na oblasť služieb recruiting & selection, executive search a HR consulting. Svojim klientom poskytujeme individuálny prístup k riešeniu otázky zabezpečenia kvalifikovaných zamestnancov. Pro HR realizuje vyhľadávanie a výber kandidátov aktívnym a priamym spôsobom prostredníctvom služieb recruiting & selection a executive search.

Konzultanti spoločnosti permanentne mapujú trh, poznajú aký typ zamestnancov sa nachádza v spoločnostiach s podobným zameraním klienta, príp. konkrétne vhodné pozície s ich náplňou a zodpovednosťami v iných spoločnostiach. Na základe ich znalosti je možné priamo osloviť potenciálne vhodného kandidáta s požadovaným súborom znalostí a skúsenosti.

Spoločnosť Pro HR, s.r.o. sa v oblasti vyhladávania a výberu kandidátov špecializuje na cieľovú skupinu:
1. nižší, stredný, vyšší manažment
2. špecializované pozície – financie, predaj & marketing, logistika & nákup, procesy a kvalita, project management & stratégia + support, CRM
3. IT/telco technické pozície, Help Desk pozície (IT a telco špecialisti, programátori, analytici, SW architekti, projektoví manažéri, atď.)
The company is a holder of a licence to offer recruitment services. (AA/2009/4810/4232/OISS)

Main focus of the company's activities

Employment placement and personal consultancy

Number of employees

5-9 employees

Information about the selection process

* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. Your actual final salary is based on your professional competencies, skills, qualifications and experience matching the position.

If you are interested in our offer, send your CV in Slovak or English to email: [email protected]

Company address

Pro HR
Šustekova 49
851 04 Bratislava


ID: 3618856   Dátum zverejnenia: 12.3.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 2500,-Euro/month (final monthly basic salary is based on candidate´s professional experience, skills and knowledge)