1 300 - 1 800 EUR

Client Support Coordinator Level 2/ Customer Support Level 2 (Ref. No.: 2019-BTS-CSC)

Piano Software, s. r. o.

Place of work
Štefánikova 14, Bratislava
Contract type
full-time, trade licence
Start date
ASAP
Total wage (gross)
1 300 - 1 800 EUR

Information about the position

Job description, responsibilities and duties

We are growing our support team in Bratislava and are looking for talented people who are interested in working in an exciting company that is global leader in the content monetization industry.

The Client Support Coordinator primarily will be responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.

We have two open positions, one for the team working during the day and one for the team working US hours starting at 15:00 in the afternoon.

Responsibilities:

Manage second level technical questions, requests and other needs from clients
Identify and communicate opportunities for improvement in publishers’ implementations of Piano solutions
Identify, track, and document solutions for common client needs, requests and questions
Write solutions inputs to our technical documentation team
Prepare playbooks for standard issues
Ensuring technical queries not progressing are escalated

Basic wage component (gross) and other rewards

€1300+ Depends on skills and experience

Employee perks, benefits

  • International team based in Bratislava, London, Philadelphia, Izhevsk, Kazan, Amsterdam and New York
  • Laptop
  • Multisport card
  • Paid Sick days
  • Subsidised language courses
  • Working from home and flexible time
  • Grill parties on company terrace

Information about the selection process

The person will gain a lot of experience in the media industry and in particular the domain of content monetization by dealing with and solving issues by working directly with large publishing houses. Piano also has a lot of opportunity for growth within the organisation.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Driving licence

B

Number of years of experience

1

Personality requirements and skills

Job Knowledge & Skills:

Experience with HTML, CSS and JavaScript is a MUST
Bachelor’s degree
General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies.
Incident management process knowledge is a benefit
Ability to solve problems dynamically, creatively and with patience
Detail-orientated and able to manage several tasks at once
Excellent writing skills
Strong interpersonal and communication skills including a firm and patient demeanour
Fluent level of English – written and spoken

Advertiser

Brief description of the company

Piano is a fast-growing enterprise SaaS company headquartered in New York City, with offices in the United States, Slovakia, the United Kingdom, the Netherlands, and other countries. Piano provides enterprise software to leading media companies. The software enables media companies to create customized on-site experiences for users, restrict and sell access to content online, and analyze end-user behavior in order to maximize value.

Number of employees

200-249 employees

Company address

Piano Software s.r.o.
Štefánikova 14
81105 Bratislava
https://www.piano.io

Contact

Contact person: Miriama Angelovičová
E-mail: send CV
ID: 3686615   Dátum zverejnenia: 10.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   €1300+ Depends on skills and experience