1 000 - 1 400 EUR

Client Support Coordinator / Customer Support (Ref. No.: 2019-BTS-CSC)

Piano Software, s. r. o.

Place of work
Štefánikova 14, Bratislava
Contract type
full-time, trade licence
Start date
Total wage (gross)
1 000 - 1 400 EUR

Information about the position

Job description, responsibilities and duties

We are growing our support team in Bratislava and are looking for talented people who are interested in working in an exciting company that is global leader in the content monetization industry.

The Client Support Coordinator primarily will be responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.

We have two open positions, one for the team working during the day and one for the team working US hours starting at 15:00 in the afternoon.


· Manage day-to-day inflow of questions, requests and other needs from clients
· Identify and communicate opportunities for improvement in publishers' implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team

Basic wage component (gross) and other rewards

Depends on skills and experience - €1000+

Employee perks, benefits

- International team based in Bratislava, London, Philadelphia, Izhevsk, Kazan, Amsterdam and New York
- Multisport card
- Subsidised language courses
- Working from home

Information about the selection process

The person will gain a lot of experience in the media industry and in particular the domain of content monetization by dealing with and solving issues by working directly with large publishing houses.

Apply directly here

Expected date of completion of the selection process

30 April 2019 (there are still 9 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Driving licence


Number of years of experience


Personality requirements and skills

· Bachelor's degree
· Good overall knowledge of web technologies and related problem-solving. HTML and CSS skills are an advantage
· Ability to solve problems dynamically and creatively
· Detail-orientated and able to manage several tasks at once
· Excellent writing skills are a MUST
· Strong interpersonal and communication skills including a firm and patient demeanour
· Proficient in MS Office Suite (including Word, Excel and PowerPoint)
· Expected to work evenings
· Fluent level of English - written and spoken


Brief description of the company

Piano is a fast-growing enterprise SaaS company headquartered in New York City, with offices in the United States, Slovakia, the United Kingdom, the Netherlands, and other countries. Piano provides enterprise software to leading media companies. The software enables media companies to create customized on-site experiences for users, restrict and sell access to content online, and analyze end-user behavior in order to maximize value.

Number of employees

50-99 employees

Company address

Piano Software, s.r.o.
Štefánikova 14
811 05 Bratislava


Contact person: Stuart Ashford
Tel.: +421915759415
E-mail: send CV
ID: 3615665   Dátum zverejnenia: 9.4.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Depends on skills and experience - €1000+