1 000 - 1 300 EUR

Client Support Coordinator / Customer Support (Ref. No.: 2019-BTS-CSC)

Piano Software, s. r. o.

Place of work
Contract type
full-time, trade licence
Start date
Total wage (gross)
1 000 - 1 300 EUR

Information about the position

Job description, responsibilities and duties

Our growing support team in Bratislava and are looking for talented people who are interested in working in an exciting company that is global leader in the content monetization industry.

The Client Support Coordinator primarily will be responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.


· Manage day-to-day inflow of questions, requests and other needs from clients
· Identify and communicate opportunities for improvement in publishers' implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Provide solutions inputs to our technical documentation team
· Deliver monthly reports and metrics on the health of our client base

If you see yourself mastering this job, apply and join our team!

Basic wage component (gross) and other rewards

Depends on skills and experience €1000+

Employee perks, benefits

  • International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Kazan and Amsterdam
  • Laptop
  • Multisport card
  • Subsidised language courses
  • Occasional working from home
  • Grill parties on company terrace
  • Fruit days and amazing coffee

Information about the selection process

The person will gain a lot of experience in the media industry and in particular the domain of content monetization by dealing with and solving issues by working directly with large publishing houses.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Driving licence


Number of years of experience


Personality requirements and skills

· Bachelor's degree
· Good overall knowledge of web technologies and related problem-solving. HTML and CSS skills are a MUST
· Ability to solve problems dynamically and creatively
· Detail-orientated and able to manage several tasks at once
· Excellent writing skills are a MUST
· Strong interpersonal and communication skills including a firm and patient demeanour
· Proficient in MS Office Suite (including Word, Excel and PowerPoint)
· Expected to work shifts/evenings/weekends
· Fluent level of English - written and spoken


Brief description of the company

Piano is a fast-growing enterprise SaaS company which provides enterprise software to their clients - leading media companies. Piano software enables media companies to create customized on-site experiences for users, restrict and sell access to content online, and analyze end-user behavior in order to maximize value. Piano has headquarters in New York City and offices all over the world - United States, Slovakia, the United Kingdom, the Netherlands and other countries.

Number of employees

200-249 employees

Company address

Piano Software s.r.o.
Štefánikova 14
81105 Bratislava


Contact person: Miriama Angelovičová
E-mail: send CV
ID: 3218853   Dátum zverejnenia: 4.10.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   Depends on skills and experience €1000+