Engagement Manager

If you have 3+ years of digital media marketing experience preferably at a SaaS, digital media company/agency, with expertise and relationships with magazine, newspaper or OTT companies as clients you could be the right person to join our team in this exciting new opportunity. If you have a track record of success as demonstrated by delivery of results: strong senior level relationships, strategic mindset to identify client opportunities, a sense of urgency in addressing client needs and, ultimately, turning clients into raving fans, we want to meet you.

Position Overview

Provide a mix of thought leadership, project management, operational delivery, analytical reporting and practical implementation to client engagements. Increase the value of Piano to clients by utilising the full breadth of functionality of Piano tools in client engagements.

• Build, review and implement marketing strategies for clients
• Operate as the support contact for all managed services engagements pertaining to your assigned clients
• Project manage internal resources to deliver the operational activities necessary for a successful engagement
• Prepare reports and analysis of trends for your assigned clients
• Identify, package and present opportunities and areas for growth
• Collaborate with Client Services, Sales and Engineering to ensure successful implementation, launch and support of client engagements
• Ensure timely delivery of our solutions according to the client needs
• Manage high severity requests or escalations to completion

Interviews will be face to face or by Skype. You will be expected to have 2 or 3 interviews during the selection process and we expect to make a selection of the best candidate by the end of October