Engagement Manager

Piano Media, s.r.o.

Place of work
Štefánikova 14, Bratislava
Contract type
full-time, trade licence
Start date
Salary offered (gross)
1500 - 2500 EUR/month

Information about the position

Job description, responsibilities and duties

If you have 3+ years of digital media marketing experience preferably at a SaaS, digital media company/agency, with expertise and relationships with magazine, newspaper or OTT companies as clients you could be the right person to join our team in this exciting new opportunity. If you have a track record of success as demonstrated by delivery of results: strong senior level relationships, strategic mindset to identify client opportunities, a sense of urgency in addressing client needs and, ultimately, turning clients into raving fans, we want to meet you.

Position Overview

Provide a mix of thought leadership, project management, operational delivery, analytical reporting and practical implementation to client engagements. Increase the value of Piano to clients by utilising the full breadth of functionality of Piano tools in client engagements.

- Build, review and implement marketing strategies for clients
- Operate as the support contact for all managed services engagements pertaining to your assigned clients
- Project manage internal resources to deliver the operational activities necessary for a successful engagement
- Prepare reports and analysis of trends for your assigned clients
- Identify, package and present opportunities and areas for growth
- Collaborate with Client Services, Sales and Engineering to ensure successful implementation, launch and support of client engagements
- Ensure timely delivery of our solutions according to the client needs
- Manage high severity requests or escalations to completion

Employee perks, benefits

- International team based across the globe
- Subsidised language courses
- Working from home on occasion
- Flexible hours
- Laptop
- Paid Sick days
- Subsided access to gyms, wellness, and sports centres in Slovakia and Czech Republic

Information about the selection process

Interviews will be face to face or by Skype. You will be expected to have 2 or 3 interviews during the selection process and we expect to make a selection of the best candidate by the end of October

Requirements for the employee

Candidates with education suit the position

Primary education
Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

- A strategic thinker, with a proven track record of creating and implementing marketing strategy in digital media organisations (e.g. agency, publishing experience)
- Interpersonal skills and presence to build relationships
- Demonstrable experience/knowledge in online publishing, media industries, online marketing and digital media strategy (preferable magazine or newspaper)
- Strong analytical skills and ability to identify trends and patterns with experience
- Fluent English is required

Success looks like

We win when our clients win. Clients become raving fans of Piano in subscription sales/management and reporting/analytics digital space. YOY Piano revenue growth and strong client survey scores/feedback.


Brief description of the company

Piano is a fast-growing enterprise SaaS company with operations in New York City, Philadelphia, Los Angeles, Bratislava, and Izhevsk. We provide enterprise software to the world’s leading media companies, including CNBC, NBC Sports, the Economist, Condé Nast, Hearst, and Gannett. Our software enables these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to maximize revenue.

Number of employees

50-99 employees

Company address

Piano Media, s.r.o.
Štefánikova 14
811 05 Bratislava
ID: 2754557   Dátum zverejnenia: 6.10.2016