Photoneo Brightpick Group

Príbeh Photoneo sa začal písať v roku 2013, kedy štyria kamaráti prišli s myšlienkou dať robotom oči. Vďaka očiam sú schopné nielen vnímať, ale aj porozumieť tomu, čo vidia.

Keď boli roboty schopné vidieť svet, a zároveň mu porozumieť, prišli sme s myšlienkou dať im nohy, aby mohli objavovať priestor nielen virtuálne, ale aj fyzicky.

Vyvinuli sme tak vlastnú samojazdiacu platformu, nohy robota, čím sme im umožnili pohybovať sa po priestore.

Spojením dvoch technológii sme vytvorili svetový unikát, systém kompletnej automatizície vychystávania objednávok eshopov.

Našou víziou je prinášať riešenia, ktoré uľahčujú prácu ľuďom, firmám prinášajú pridanú hodnotu a Tebe, ako nášmu budúcemu kolegovi dávaju možnosť sa technicky vyblázniť a neustále sa učiť novým veciam.

Pomôž nám meniť svet a robiť ho efektívnym.

Technical Consultant

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
1 400 EUR/month

Information about the position

Job description, responsibilities and duties

Your goal will be to become a respected, value-adding partner for our customers. We will train you as an advanced user of our hardware and software. You will be responsible for receiving customer queries, leading to a quick and complete resolution to maintain a high level of satisfaction of our customers. You will have an opportunity to propose and execute activities you do believe will improve the quality of customer service in the area of vision-guided robotics and 3D vision and extend our knowledge base.

  • Consulting of technical problems with customers
  • Monitoring customer inquiries backlog
  • Resolving customer queries
  • Cooperation with Photoneo software engineers to solve problems that escalate to Level 2 and Level 3
  • Categorization of customer queries for further analyzes
  • Building a customer self-service database of documents
  • Translating repetitive customer issues to further software improvements
  • Updating customer on the progress of resolution
  • Tracking support team Service Level Agreement
  • Remote assistance
  • Optional opportunity to travel to the customer site

Employee perks, benefits

In Photoneo you can personalize your benefits. You can choose one benefit from MAIN and one from MINI package. In the MAIN package you'll find:
  • Year-round public transport ID ticket
  • Recreation allowance
  • Year-round health care in Procare
  • Opportunity to make your work environment more comfortable (whether it's a new desk, chair, or headphones)

From the MINI package you can choose:
  • Contribution to the Multisport card
  • Contribution to cinema or theatre tickets
  • Contribution to Slovnaft bike in Bratislava, or Public bike Antik in Košice

You'll also be pleased by:
  • Young company with an average age of employees around 30, which is based on trust and passion for what we do.
  • Regular team and company team buildings
  • Flexi working hours
  • Homeoffice when you want, and sick days when you need
  • Fresh fruit and pastries
  • Half-year bonuses and various other contributions
  • Multisport card
  • Massages in the workplace
  • Chill-out zone where you can play ping-pong or try VR
  • Job hosting - possibility to spend some time in our branch in China

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

  • Proficiency in German or Chinese language is an advantage
  • Passion for math, physics or optics
  • Ability to learn new things
  • Communicative personality
  • Analytical thinking
  • Orientation to reach goals and willingness to get things done in the software system
  • Ability to meet deadlines
  • Experience with working in a support department is an advantage but is not required
  • Opportunity to work within the working time in USA or China

Advertiser

Brief description of the company

The journey of our company started in 2013 when 4 friends came up with the idea to provide eyes for robots worldwide so that they could see and understand it. This idea led to a series of patents and awards. Shortly thereafter, the four-man company grew into a 220+ people technological sanctuary for machine vision and smart automation enthusiasts & innovators.

The company has offices in the USA, China, and Slovakia, from where we deliver machine vision technology and robotic intelligence software to almost every country in the world. Today, Photoneo technology helps companies improve the performance and efficiency of countless applications in manufacturing, fulfillment, and assembly, including bin picking and pick & place tasks, robot guidance, machine tending, inspection & quality control, or 3D model creation.

In 2021 Photoneo launched its new Business Unit BRIGHTPICK, the first fully automated fulfillment solution for warehouses and grocers and added to its broad competences and industries served. Being a part of Photoneo means being a part of a team that continuously pushes the boundaries further and creates space for solutions of the future. Join us!

Address
Photoneo s. r. o.
Plynárenská 6
84105 Bratislava

Number of employees

250-499 employees

Contact

Contact person: Angelika Mrkvová
E-mail:
ID: 3793968  Dátum zverejnenia: 2.3.2020  Základná zložka mzdy (brutto): 1 400 EUR/month
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