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Customer Service Center Manager
Place of work
Banská Bystrica
Banská Bystrica
Contract type
full-time
full-time
Start date
asap
asap
Wage (gross)
2 485 EUR/month
2 485 EUR/month
Information about the position
Job description, responsibilities and duties
Location: Banská Bystrica, Slovakia
OUR MISSION
Philip Morris International is a leading international tobacco company,
with a diverse workforce of around 73,500 people who hail from every corner of the globe.
We are committed to being a great employer which we proven by 8 consecutive years being rewarded as Top Employer in Slovakia. We strive to be environmentally and socially responsible.
We are dedicated to doing something very dramatic—we want to replace cigarettes with smoke-free products as fast as possible.
WHAT YOUR ROLE WILL BE?
OUR MISSION
Philip Morris International is a leading international tobacco company,
with a diverse workforce of around 73,500 people who hail from every corner of the globe.
We are committed to being a great employer which we proven by 8 consecutive years being rewarded as Top Employer in Slovakia. We strive to be environmentally and socially responsible.
We are dedicated to doing something very dramatic—we want to replace cigarettes with smoke-free products as fast as possible.
WHAT YOUR ROLE WILL BE?
- Long-term acquisiton/conversion/retention strategy development in cooperation with Consumer Journey / Consumer Experience department on the local and cluster level
- Specific CSC Program concept development – from idea to realization ( Process, Content,Call flow, retention offer matrix...)
- Program KPI definition, delivery and evaluation
- Create a fruitful partnership with key stakeholders within the PMI organization inside and outside the markets of responsibility to drive alignment, knowledge and know-how sharing
- Manage a team of employees with the objective to coach and develop each team member based on individual needs
- Manager a team external CSC force
- Development of customer care talent pool: ensure growth of in-house skills and capabilities in Customer care
Employee perks, benefits
- 13th & 14th salary
- Extra days off
- Flexible working time
- Supplementary pension plan (III. pillar)
- Life & accident insurance
- MultiSport Card
- Employee Assistance Program
- Opportunities for career development & growth
- Work for a multinational company - certified Equal Salary & TopEmployer
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
WHAT WE ARE LOOKING FOR?
Legal minimum gross salary for this position set at 2.485€ / month (the actual salary depends on the seniority level)
- Fluent English and Czech/Slovak language skills
- 5+ years solid experience in Customer care / Cross-functional project management
- Open-minded with a positive approach and good collaboration with internal and external (agencies) stakeholders with excellent communication and presentation skills
- Consumer oriented
- People management and talent development
- Strong analytical acumen
- University degree
- Excellent organizational skills; attention to detail; willingness to work in a fast-paced environment and effectively meet aggressive timelines.
- The ability to work independently, unsupervised, and deliver ongoing results.
Legal minimum gross salary for this position set at 2.485€ / month (the actual salary depends on the seniority level)
Advertiser
Brief description of the company
Philip Morris International is the world’s leading international tobacco company, with a diverse workforce of around 80,000 people. Six of the world's top international 15 brands, spanning more than 180 markets, are ours, including Marlboro, the world's number one. We operate 48 production facilities in 32 different countries.
Over the last decade we’re dedicated to doing something very dramatic – replacing cigarettes with the smoke-free products that we’re developing and selling.
That’s why we have a total of over 400 dedicated scientists, engineers, and technicians developing less harmful alternatives to cigarettes. It’s the biggest shift in our history. And it’s the right one for our consumers, our company, our shareholders, and society.
Over the last decade we’re dedicated to doing something very dramatic – replacing cigarettes with the smoke-free products that we’re developing and selling.
That’s why we have a total of over 400 dedicated scientists, engineers, and technicians developing less harmful alternatives to cigarettes. It’s the biggest shift in our history. And it’s the right one for our consumers, our company, our shareholders, and society.
Number of employees
100-149 employees
Contact
ID: 4390309
Dátum zverejnenia: 20.10.2022
2022-10-20
lokalita: Banská Bystrica Pozícia: Contract Manager, Department Manager, Operations Manager, Relationship Manager Spoločnosť: Philip Morris Slovakia s.r.o.
Základná zložka mzdy (brutto): 2 485 EUR/month